Spa Experience Coordinator
About The Position
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS. Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times. Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Requirements
- Strong Inner Personal Skills
- Ability to handle difficult/pressure situations calmly
- Cash Handling and basic accounting principles
- Strong guest service orientation
- Problem solving skills
- Effective time management skills
- Multi-task orientated
- Excellent computer skills
- Projects positive, healthful and happy image
- Applicants must be able to provide proof that they are legally able to work in the United States.
Responsibilities
- Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
- Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
- Provide general departmental assistance, special projects, group Spa reservations, etc.
- Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
- Attend all departmental meetings and trainings.
- Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
- Respond quickly to guest requests or complaints and see that appropriate action is taken.
- Follow up to ensure guest satisfaction
- Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
- Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Benefits
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Learning programs through our Academies
- Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
