Spa Experience Agent
About The Position
Our Mission is to offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Our Vision is to be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values include Authenticity, Team Spirit, and Professionalism. Expectations for this role include offering a warm, friendly and professional welcome to guests, creating a comfortable environment for guests, ensuring the quality and cleanliness of the site, and performing technical duties including water quality testing (training provided).
Requirements
- You love to be outdoors, can be on your feet all day and walk up/down steps
- Energetic and positive team player
- Excellent communication skills, ability to remain calm and professional at all times
- Proactive, creative problem-solving skills
- Able to lift 20kg
- Clear criminal record check
- Available to work full-time hours including evenings and weekends
Nice To Haves
- Previous customer service experience preferred
- Previous experience with water quality testing and maintenance is not required – training will be provided
Responsibilities
- Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
- Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
- Be pro-active in anticipating guests’ needs
- Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
- Optimize the spa ambience by ensuring Scandinave Spa policies are followed
- Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
- Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
- Maintain sauna fire and ambience fireplace temperatures
- Monitor steam room and solarium temperatures
- Direct guests where to park if required
- Be the first point of contact for guests on arrival, provide information of any waitlists
- Perform opening and closing procedures on site
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler
Benefits
- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 9 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Winter Whistler Blackcomb Spirit Pass or Wellness Program
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff accommodation, based on availability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
