Spa Experience Team Lead

HR_RH•Whistler, BC

1d•Onsite

About The Position

Our Mission is to offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Our Vision is to be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. We are looking for a Spa Experience Team Lead to provide leadership to the Spa Experience and Housekeeping Team to achieve company goals. This role involves coordinating daily tasks, delegating tasks through clear communication, training team members, offering a warm, friendly, and professional welcome to guests, creating a comfortable environment, and ensuring the quality and cleanliness of the site. Technical duties, including water quality testing, will also be part of the role, with training provided.

Requirements

Previous customer service experience preferred
Previous experience in a leadership role
Energetic and positive team player
Excellent communication skills, ability to remain calm and professional at all times
Proactive, creative problem-solving skills
Able to lift 20kg
Proficient with Microsoft Word, Excel, and Outlook
Available to work full-time hours, including evenings and weekends
Clear criminal record check

Nice To Haves

You love to be outdoors, are able to be on your feet all day and walk up/down steps
Previous experience with water quality testing is not required – full training will be provided
Valid BC Driver’s License is an asset

Responsibilities

Demonstrate positive leadership, keep the Spa Experience and Housekeeping Team motivated and guide the team to a high standard of service
Ensure an equal division of daily tasks within the team
Support the Spa Experience and Housekeeping Team with complex guest service scenarios
Take ownership for daily operations of the site, including delegation of tasks within the Spa Experience and Housekeeping Team
Maintain an attitude that meets or exceeds the standards set by the Scandinave Spa Whistler
Guide the Spa Experience and Housekeeping Team on maintaining Customer Service Standards
Assist in training Spa Experience and Housekeeping team members
Provide feedback to support team members’ probationary and annual performance reviews
Communicate any team member performance issues to the Spa Experience and Housekeeping Supervisor and Manager, provide support in addressing these concerns
Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all our spa features
Be pro-active in anticipating guests’ needs
Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
Optimize the spa ambience by ensuring Scandinave Spa policies are followed
Perform Technical Duties: Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
Monitor and review the teams’ water quality tests to ensure accuracy at each step
Maintain sauna fire and ambience fireplace temperatures
Monitor steam room and solarium temperatures
Pool Operations Room Duties: water quality management, check and ensure the functionality of pool cleaning equipment, be aware of any mechanical issues that may require attention and report any concerns to the Spa Experience and Housekeeping Supervisor/Manager
Perform opening and closing procedures on site
All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler