PM Spa Reservations Agent

Sycamore Mineral Springs Resort•San Luis Obispo, CA

12d•Onsite

About The Position

Provides customer service in a friendly, efficient, and professional manner to all guests. This role involves managing spa reservations, assisting guests, and supporting the gift shop and spa operations.

Requirements

Excellent customer service skills.
Working knowledge of payment methods.
Proficiency with figures.
Able to work holidays, weekends, and evenings.
Able to speak, read, write, and understand the primary language(s) used in the workplace.
Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
Proficient on Microsoft Word, Excel, and MindBody.
Ability to work in stressful situations.
Ability to maintain a friendly demeanor when working in a fast-paced environment.
Ability to stand, sit, and walk for long periods of time or an entire shift.
Ability to perform repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, and squeeze with both hands.
Ability to talk or hear; taste or smell.
Must occasionally lift and/or move, carry, push, and pull up to 30lbs.

Nice To Haves

Able to perform spa attendant duties.
Able to perform cashier duties.
Assists gift shop manager with retail tasks.

Responsibilities

Answer phones in a courteous and professional manner.
Greet all guests entering the Gift shop and provide directions to the treatment center for all spa guests.
Process, confirm, cancel, and reschedule reservations.
Maintain knowledge of the spa menu, packages, schedule, and products.
Perform spa attendant duties.
Perform cashier duties.
Create spa package itineraries and coordinate with other departments to deliver expected services.
Stock spa package forms, vouchers, and other supplies.
Assist the gift shop manager with retail tasks.
Understand general information about the facilities.
Produce reports as requested.
Maintain the cleanliness and neatness of the work area.
Complete daily duties checklist.
Report any unusual occurrences or requests to the department head or manager on duty.
Perform other duties as assigned by the manager.