Spa Experience Agent

HR_RH•Whistler, BC

10d•Onsite

About The Position

The Spa Experience Agent role at Scandinave Spa is dedicated to offering a haven for personal renewal in the Scandinavian age-old tradition, aiming to be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. The company values authenticity, team spirit, and professionalism, striving to offer a warm, friendly, and professional welcome to guests, create a comfortable environment, ensure site quality and cleanliness, and perform technical duties like water quality testing (with training provided). This role involves maintaining the spa's high standards, guiding guests, anticipating their needs, and ensuring the overall ambience and cleanliness of the entire site, including technical duties related to water quality and temperature monitoring.

Requirements

Love to be outdoors, can be on your feet all day and walk up/down steps
Energetic and positive team player
Excellent communication skills, ability to remain calm and professional at all times
Proactive, creative problem-solving skills
Able to lift 20kg
Clear criminal record check
Available to work full-time hours including evenings and weekends

Nice To Haves

Previous customer service experience preferred

Responsibilities

Offer a warm, friendly and professional welcome to guests
Create a comfortable environment for guests
Ensure quality and cleanliness of the site
Perform technical duties including water quality testing (training provided)
Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
Be pro-active in anticipating guests’ needs
Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
Optimize the spa ambience by ensuring Scandinave Spa policies are followed
Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
Maintain sauna fire and ambience fireplace temperatures
Monitor steam room and solarium temperatures
Direct guests where to park if required
Be the first point of contact for guests on arrival, provide information of any waitlists
Perform opening and closing procedures on site
All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler