Agent Experience Coordinator

Compass • Destrehan, LA

9h • Onsite

About The Position

At Compass, the mission is to help everyone find their place in the world, revolutionizing the real estate industry with an end-to-end platform. As an Agent Experience Coordinator (AEC), you will be the first point of contact for customers in Compass offices, overseeing office management to ensure smooth operations and adherence to Compass office standards. The role involves supporting customers with understanding Compass, utilizing its tools and programs, assisting with marketing requests, and more. AECs are expected to be passionate about customer service, deliver a world-class experience, and collaborate with the agent experience team when additional support is needed. This role is 100% in-office in the Destrahan Office.

Requirements

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Nice To Haves

• Previous experience in real estate
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions)
• Paid vacation
• Paid holidays
• Paid sick time
• Parental leave
• Recharge leave
• Medical benefits
• Tele-health benefits
• Dental benefits
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life insurance
• Disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees