Spa Director

EOS • Kitty Hawk, NC

1d • Onsite

About The Position

The Sanderling, a luxury resort in Duck, North Carolina, is seeking a Spa Director to oversee all spa operations. This role is responsible for ensuring exceptional guest service, motivating and developing the spa team, and implementing innovative programs and training. The Spa Director will work closely with various team members, requiring quick thinking and an engaging attitude. This is an opportunity for a driven individual to grow within a beautiful luxury property.

Requirements

• Minimum of 3-5 years’ experience in Spa operations or related field.
• Working knowledge of computer programs including Word, Excel and Microsoft Outlook.
• Knowledge of POS/Booking Software, preferably ‘Book for Time’ Software knowledge.
• Excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Retail purchasing and inventory knowledge.
• Strong attention to detail and high standards of quality and cleanliness.
• Strong analytical and problem-solving skills and ability to handle pressure situations with ease.
• Ability to frequently bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Flexible schedule that allows them to work weekends and holidays.

Responsibilities

• Coordinates and assists in supervising all areas in the spa.
• Ensures guest service is exceeding expectation throughout the spa.
• Performs other reasonably related duties to ensure optimum guest and/or staff satisfaction.
• Is an active part of motivating and developing the Spa Team.
• Supports new innovative programs and trainings for the spa.
• Works closely with different members of the team.
• Has full operational responsibility for the daily operations of the Spa.
• Ensures compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interviews, selects and retains excellent staff to create a leading service and treatment presentation.
• Directs, trains and maintains a high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long-term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implements strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently delivers accurate forecasting projections for areas of responsibility and implements effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Manages inventory control and retail knowledge.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Assists in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Monitors and maintains the Wellness Center's physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Responsible for coordination and execution of spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends change in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements, and evaluates health education, curriculum, seminars, workshops, courses, and self-help programs for both guest and staff use.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed