Spa Coordinator

Pyramid Global Hospitality•Stevenson, WA

2d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

Requirements

Excellent computer skills
Availability to work any day or shift is highly desired.
Must be able to work weekends.
Ability to obtain a CPR and First Aide certification
Strong attention to detail
Someone who can work under pressure in a fast-paced environment
Excellent communication skills

Responsibilities

Welcome guests, check them in for appointments, and provide friendly, courteous service.
Answer phone calls, emails, and booking inquiries.
Schedule massages, facials, and other spa services while promoting appropriate upgrades and add-on treatments.
Explain spa services, packages, pricing, and policies to guests.
Recommend retail products and service enhancements based on guest needs.
Process payments and maintain accurate point-of-sale and cashiering operations.
Manage appointment cancellations and booking adjustments.
Contact scheduled guests one week prior to their appointments to confirm details and ensure readiness.
Prepare guest paperwork and intake forms.
Address guest concerns professionally and within established guidelines.
Anticipate guest needs and provide proactive service.
Coordinate with hotel departments, including housekeeping and guest services, to ensure a seamless guest experience.
Maintain a clean, organized, and well-stocked retail area; dust shelves twice weekly and wipe them down daily.
Assist guests with retail purchases and restock merchandise as needed.
Provide daily schedules to specialists and spa staff.
Distribute towels, fold robes, and maintain guest amenities.
Perform hourly facility rounds, including emptying trash receptacles, replenishing towels, robes, and locker room products, and ensuring all guest areas are clean and presentable.
Clean and maintain the front desk, spa, pool, and fitness center areas as needed.
Follow all opening and closing procedures.
Attend departmental meetings and training sessions as required.