Spa Coordinator

DelMonte Hotel Group•Town of Pittsford, NY

5d•$17 - $17•Onsite

About The Position

The DelMonte Hotel Group is seeking an experienced and driven Spa Coordinator to join their team. This role is crucial for ensuring a great guest and colleague experience. The company offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement. This is an opportunity to become part of a family-like atmosphere where associates often build long-term careers.

Requirements

Self-motivated with a strong work ethic and a drive to exceed expectations.
Excellent communication and interpersonal skills.
Ability to establish rapport with guests and colleagues.
1 to 3 months of related experience and/or training.
High school diploma or general education degree (GED), or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.

Responsibilities

Serve as the primary contact for guest services at the Front Desk, Reservation Room, and Retail space.
Answer all incoming phone calls in a friendly, courteous, and timely manner using the appropriate greeting.
Schedule and confirm appointments for all spa/salon treatments and assist clients in selecting services.
Perform check-in and check-out services for appointments, including greeting clients, taking coats, offering beverages, and providing tours of the sanctuary and locker room.
Properly record all sales transactions and secure accurate payment.
Manage client activity within the SpaSoft system.
Perform various accounting duties such as credit card processing, room charges, and gift card processing and activation.
Perform opening and closing duties according to checklists.
Promote retail sales of all spa products.
Provide and maintain current information regarding spa staff, services, hours of operation, product lines, special events, and promotions.
Provide information about the hours and available services of the Spa and hotel, including the restaurant, lounge, and room service.
Update the Engineering department on any maintenance issues.
Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room, and surrounding areas.