Spa Coordinator

Relais & Châteaux•Santa Fe, NM

3h•Onsite

About The Position

As a member of the Inn of The Five Graces the Spa Coordinator is responsible for providing guests with comprehensive and professional guidance regarding Spa procedures and services as well as booking Spa treatments, retail sales, checking guests in and checking guests out all in a professional manner. This encompasses the whole experience; from the moment the guest makes a reservation until they are back home. This is reflecting on the Inn of The Five Graces’ core values, to continue the long-term success of providing unparalleled hospitality.

Requirements

Strong Customer Service Skills / Ability to multitask
Punctuality is imperative as guests are on a schedule.
Able to follow directives, protocols and procedures as required
Courteousness with a polished appearance
Service oriented and problem-solving attitude.
Professional behavior
Telephone etiquette and computer skills
Must have a High School diploma
Must have at least 2 years of clerical/administrative experience in hospitality
Proven track record of providing a unique guest experience
Able to pass a general background check and reference screen

Nice To Haves

college or secondary education preferred
Bilingual in English/Spanish is a plus

Responsibilities

Greet all guests with a friendly and sincere welcome upon arrival. Must stand when guests arrive
Answers email correspondence and phone calls promptly and in a timely fashion.
Provides guests with a thorough and knowledgeable understanding of all Spa services / products.
Responsible for booking Spa appointments accurately in Book4Time; notating guests Opera profile if applicable and closing all appointments accurately in Book4Time / Opera Folios
Selling & up-selling products or client services
Complete all necessary Spa opening and closing duties including but not limited to stocking water, tea, snacks, ensuring locker rooms and linens are refreshed throughout the day
Ensure music is playing and on the appropriate genre
Ensure pool deck area is picked up and properly stocked with towels and water
Ensure pool deck area has chair covers and umbrellas open/closed when needed
Turn on fire pit when requested – Train how to complete this safely
Ensure fitness center is stocked with water, towels, and headphones.
Ensure all fitness equipment is clean and in working order – If not notify facilities
Communicate all guest problems or complaints so Spa Manager in a timely fashion.
Demonstrate respect, sensitivity, and concern for guest(s) needs with a professional and pleasant manner.
Deliver daily paperwork to Front Office and distribute to the hotel accountant’s office box (i.e.: Grace, Posted Massages, or Daily Credit card transactions)
Communicate with front desk / Facilities department to address applicable issues
Texting and notifying LMT/Esty’s of appointment changes if applicable
For Spa staff call outs communicate to Spa Manager and assist with finding coverage if necessary.
Interact cooperatively with and with consideration towards guests and co-workers
Assist Spa Manager with administrative duties, which could include but not limited to monthly inventory, creating spreadsheets etc.
Knowledge of the Inn’s safety and emergency procedures
Ensure the highest levels of sanitation and safety standards / procedures.
Ensure retail / locker amenity items are stocked and properly maintained.
Safely store clean laundry when delivered from Luna Laundry if needed.
Clean and reset guest lockers / spa showers as needed.