Spa Coordinator
About The Position
The Spa Coordinator plays an integral role in the success and day-to-day operations of the Four Seasons Spa and Fitness Center. As the winner of Missouri’s Best Hotel Spa Award in 2024, we are committed to delivering exceptional service and maintaining state-of-the-art facilities. The Spa Coordinator is responsible for proactively welcoming guests and assisting with all inquiries. They should possess a solid knowledge of all treatments, products, and services, and be able to confidently assist guests with accurate recommendations. The spa embodies all Four Seasons cultural values while maintaining established standards, with professionalism expected at all times. This role reports to the Spa Manager and is overseen by the Senior Spa Director.
Requirements
- Ability to work in a fast-paced environment while maintaining strong attention to detail.
- Passion for service and hospitality.
- Ability to maintain and maximize the use of time within the treatment schedule.
- Excellent customer service skills to ensure guests have the best experience possible.
Nice To Haves
- Experience in a similar role with a luxury/upscale/full-service Spa is a plus
Responsibilities
- Maintaining a welcoming, helpful, and relaxing environment for every guest
- Answering phone calls and responding to chats and emails through our unique computer systems
- Understanding our services, products, and treatments to provide informed recommendations to our guests
- Collaborating with team members to ensure guests are always taken care of
Benefits
- Medical
- Dental
- Vision
- 401K with employer matching
- Time off plans
- Complimentary and discounted hotel stays around the world
- Wellbeing and mental health initiatives
- Complimentary employee meals and beverages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
