Spa Coordinator

Castle Rock Asset Hospitality Management LLC•Nashville, TN

12h•$0 - $20•Onsite

About The Position

The Spa Coordinator is the welcoming face and organizational backbone of our spa. This pivotal role ensures the smooth and efficient daily operations of the spa by managing appointments, providing exceptional customer service, and supporting the spa team. The ideal candidate is a highly organized, detail-oriented individual with outstanding communication and interpersonal skills, a passion for wellness, and a commitment to creating a serene and positive environment for our guests.

Requirements

High school diploma or equivalent required
Minimum of one year of experience in a customer service role, preferably in a spa, salon, hospitality, or retail environment.
Proficiency in basic computer applications, including scheduling software and point-of-sale systems.
Excellent telephone etiquette.
Ability to handle cash and process payments accurately.
CPR certification may be required.

Nice To Haves

Associate's or Bachelor's degree in hospitality or a related field preferred.
Knowledge of spa services and products is a plus.

Responsibilities

Greet guests warmly upon arrival, efficiently manage the check-in process, verify appointment details, and guide them to the appropriate areas.
Accurately process payments, schedule follow-up appointments, and handle guest inquiries and concerns with professionalism and grace.
Skillfully manage the spa's appointment book, both online and via phone, ensuring optimal scheduling to maximize therapist utilization and guest satisfaction.
Confirm appointments, manage cancellations and rescheduling requests, and maintain accurate appointment records.
Answer phone calls promptly and courteously, providing information about spa services, pricing, and availability.
Respond to email inquiries in a timely and professional manner, ensuring clear and accurate communication.
Proficiently operate the spa's POS system for processing transactions, generating reports, and managing retail sales.
Maintain accuracy in all financial transactions and end-of-day reconciliation.
Ensure the reception area, retail displays, and common guest areas are clean, tidy, and presentable at all times, contributing to a relaxing and welcoming atmosphere.
Assist with monitoring and maintaining adequate inventory levels of retail products and spa supplies.
Notify the Spa Manager when stock is low and assist with receiving and organizing deliveries.
Act as a point of contact between guests and service providers, relaying important information and ensuring smooth transitions between appointments.
Listen empathetically to guest feedback and address minor concerns directly.
Escalate more complex issues to the Spa Manager with detailed information.
Assist with the preparation of treatment rooms as needed.
Promote spa services and retail products to guests.
Assist with marketing initiatives and special events.
Maintain knowledge of current spa treatments, services, and promotions.
Perform other administrative and clerical duties as assigned by the Spa Manager.