Spa Concierge

Woodhouse Spa - Midland•Midland, TX

1d•$14 - $16•Onsite

About The Position

The Woodhouse Day Spa is seeking passionate, enthusiastic individuals driven by intention and guided by excellence to join their team as a Spa Concierge. This role is responsible for providing the ultimate guest experience and invoking guest delight, making the magic happen from the moment a guest walks through the door. The Spa Concierge acts as a brand ambassador, ensuring a clean, safe, and welcoming environment with the right ambiance. They provide personal attention, educate guests on the Woodhouse experience, handle phone calls with a smile, and remember personal details to make each guest's experience memorable. This position also serves as backup for the leadership team to ensure smooth operations.

Requirements

Willingness to serve
Ability to deliver
Professionalism

Nice To Haves

Unique talents
Passion filled
Enthusiastic individuals

Responsibilities

Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly