SPA CONCIERGE
Lais Hotel Properties L•Niagara-on-the-Lake, ON
•CA$0 - CA$18•Onsite
About The Position
Vintage Hotels is currently seeking a Spa Concierge to join our growing team! This posting is for an existing vacancy within Lais Hotel Properties Limited. The Spa Concierge's primary role is to welcome and greet clients, service their wishes, and administer required documentation for spa appointments and facilities. This is done with the utmost professionalism and friendliness, and in an efficient manner consistent with the operation of a first-class spa treatment facility.
Requirements
- Minimum of a high school diploma
- Basic computer skills required
Nice To Haves
- Post-secondary education desirable
- Previous up-selling and/or sales experience is considered an asset
- Must have excellent communication skills both written and oral
- Must have a pleasant outgoing personality
- Must be self-motivated and have good time management skills
- Confidence in selling and up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
- Ethical and honest
Responsibilities
- Providing personalized and exceptional guest service at every given opportunity
- Meeting established up-selling and sales goals
- Welcomes each and every spa Guest, whether hotel guest, member or day guest
- Assists clients to check in and out of the spa for appointments, fitness and classes
- Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional products and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere, adopting a “never say no” approach
- Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system
- Responds to Guest concerns and inquiries as required
- Take ownership of issues and follows-up accordingly
- Assist Service Providers where necessary to provide a premiere treatment experience
- Ensure every Client is given the opportunity to provide feedback on the treatments, facilities and service they have received
- Offers to book future appointments at the end of the Guest’s visit
- Perform sales functions to promote the spa facility and products
- Monitors the distribution of robes, towels, slippers and locks to each Guest
- Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have
- Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests
- All other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
