Spa Concierge
About The Position
The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet. The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match. You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.
Requirements
- Ability to accurately and efficiently input information into computer systems.
- Ability to prioritize, organize and follow up all responsibilities.
- Ability to work a flexible schedule to include nights, weekends and holidays.
- Ability to stand for an 8 hour shift.
- Ability to communicate effectively.
- Previous customer service experience.
- High school diploma or equivalent.
- Ability to lift, carry, push, pull 30 lbs.
- Must have unexpired TABC – or obtain upon hire.
- Must be 18 years +
Nice To Haves
- Previous cashiering experience is preferred.
Responsibilities
- Check guests in and out according to Omni standards
- Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
- Up-sell, cross-sell, and pre-sell Mokara services and products.
- Provide tours of the spa and offer/serve beverages as needed.
- Assist in maintaining presentation and cleanliness of the spa and all of its areas.
- Communicate spa promotions with guests.
Benefits
- free meals in Associate Café
- golf privileges
- discounts at the spa and restaurants
- discounted rates at other Omni properties
- corporate discounts
- continued education opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
