Spa Concierge

North Bethesda • North Bethesda, MD

1d • Onsite

About The Position

As a Spa Concierge, you are the face of Woodhouse Spa and the first and last impression for every guest. You will create a warm, welcoming environment while ensuring every guest enjoys a seamless, personalized experience from the moment they arrive until they leave. This role is ideal for someone who is passionate about hospitality, thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional customer service.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, front desk, retail, or spa operations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced, guest-focused environment.
• Ability to remain professional and adaptable while managing changing priorities.
• Basic computer proficiency and experience with reservation or scheduling systems preferred.
• Cash handling and basic accounting experience is a plus.
• Passion for wellness, hospitality, and creating exceptional guest experiences.

Responsibilities

• Deliver an exceptional guest experience by providing warm, personalized service throughout each visit.
• Welcome guests, provide spa tours, explain amenities, and ensure a seamless check-in and check-out process.
• Answer incoming calls, schedule appointments, recommend spa services, and process guest payments.
• Build strong relationships with guests by anticipating their needs and remembering the thoughtful details that make each visit memorable.
• Support therapists by scheduling follow-up appointments and recommending retail products that complement guest services.
• Educate guests on Woodhouse services, treatments, memberships, promotions, and retail offerings.
• Partner with the Spa Manager and team to maintain smooth daily operations and uphold Woodhouse brand standards.
• Assist in achieving spa service and retail sales goals through exceptional guest education and service.
• Maintain an organized, professional, and welcoming front desk environment.
• Follow all company policies, procedures, and operational standards.

Benefits

• Supportive, collaborative environment
• Opportunity to build meaningful relationships with guests
• Opportunity to grow your career
• Be part of a team dedicated to wellness and exceptional service

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED