FT- Spa Concierge Front Desk Attendant - Hilton Phoenix Resort at the Peak

Horseshoe Bay Resort•Phoenix, AZ

13h•Onsite

About The Position

The Hilton Phoenix Resort at the Peak is looking for a FT - Spa Concierge Front Desk Attendant to join their team. This role is responsible for providing the highest quality of service to spa guests and spa members, both in person and over the telephone. The position involves seamless service in guest reception, checkout, telephone inquiries, appointment reservations, and fitness operations.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to "pitch-in" and help co-workers with their job duties and be a team player.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical and computer skills.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
High school diploma or equivalent preferred.

Responsibilities

Greet guests with a warm welcome, presenting a professional, friendly demeanor.
Receive incoming calls for appointments and schedule them accordingly.
Provide therapists with an accurate daily schedule throughout the shift.
Call all expected guests within 2 days of arrival to promote spa, salon, and fitness center services.
Accommodate guest and member requests, answer questions, and sell spa/salon services, retail, and memberships.
Demonstrate a full knowledge of the spa’s treatments and products used and sold.
Assist guests with retail product selection.
Promote and upsell all spa/salon services.
Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
Provide advice to guests in their selection of treatments to ensure a smooth and proper order of service.
Responsible for proper point of sale procedures and cash handling policies.
Process gift certificate requests, including taking orders, preparing certificates, processing payment, and recording sales.
Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
Maintain the spa environment, including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels, and water features.
Ensure all guests and members sign in before entering the spa facility.
Track all guests on the daily waitlist.
Complete all necessary checklists and supply re-order forms as needed.

Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Trip Reduction Program – Resort off a Main Bus Line
Tuition Reimbursement
$2.00 – Team Member Lunch Program
$300 Referral Program