PT - Spa Concierge Front Desk Attendant - Hilton Phoenix Resort at the Peak

Horseshoe Bay Resort • Phoenix, AZ

14h • Onsite

About The Position

The Hilton Phoenix Resort at the Peak is looking for a PT - Spa Concierge Front Desk Attendant to join their team. This role involves servicing guests around the resort in a friendly, courteous, timely, and professional manner to ensure a high level of guest satisfaction. The position requires providing high-quality service to spa guests and members in person and over the phone, including guest reception, checkout, telephone inquiries, appointment reservations, and fitness operations.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Basic mathematical and computer skills.
• High school diploma or equivalent preferred.

Nice To Haves

• Outgoing personality.
• Willingness to learn new skills and/or improve existing ones.
• Ability to solve routine problems that occur on the job.

Responsibilities

• Service guests around the resort in a friendly, courteous, timely, and professional manner.
• Provide high-quality service to spa guests and spa members in person and on the telephone.
• Provide seamless service in guest reception, checkout, telephone inquiries, and appointment reservations.
• Assist with fitness operations.
• Maintain a professional appearance and manner at all times.
• Pitch-in and help co-workers with their job duties and be a team player.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Establish and maintain effective working relationships with associates, customers, and patrons.
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED