Weekend Spa Attendant - The Cliffs Hotel and Spa

The Cliffs Hotel and Spa•Pismo Beach, CA

13h•Onsite

About The Position

The Spa at The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Spa Attendant who can maintain a sense of luxury with their personalized sense of service. Must be available to work Saturdays and Sundays. The Spa Attendant is responsible for consulting with guests in coordinating Spa services in an efficient, gracious, and professional manner. They also are responsible for maintaining spa areas to ensure the facility and amenities are presented to exceed the guests' expectations as well as to meet California State Board regulation standards. The Spa Attendant position should be well versed in appropriate proper verbiage and professionalism, demonstrating a personalized sense of service for each guest. The Spa Attendant position works closely with Spa Reservationists, Spa Leads, Estheticians, Massage Therapists, and Spa Manager.

Requirements

High School Diploma or GED equivalent
Must be willing to complete the Responsible Beverage Service Training and ABC exam.
Ability to provide a high level of customer service
Ability to work weekends and holidays when necessary
Ability to be sales oriented and able to communicate information regarding product and services to guest
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments

Nice To Haves

Hospitality experience is preferred
Luxury Spa experience is preferred

Responsibilities

Greet and engage with all guests with a gracious, welcoming, warm attitude
Demonstrate a genuine sense of interest and concern for the guests while coordinating Spa services
Check in spa guests and provide personalized, expert information while guiding a tour
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
Share information with guests about current promotions, products, membership, and services, giving personalized, thoughtful, and intuitive recommendations
Attend meetings and trainings to learn current spa and hotel information and practice new techniques or treatments when necessary
Creatively resolve guest requests and issues quickly and discreetly
Maintain empathetic attitude to recover guests who have had a negative experience and communicate to the manager
Maintain cleanliness in accordance to California State Board regulations in treatment room and reception areas, including sweeping, dusting, disinfecting, etc., as needed
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
Communicates graciously, professionally, and courteously with guests, management and co-workers
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety.