Weekend Spa Attendant - The Cliffs Hotel and Spa

The Cliffs Hotel and Spa•Shell Beach, CA

1d•$17 - $17•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views and a team known for outstanding customer service. We are a locally owned business and a proud supporter of our local Central Coast Community. We love our employees and offer employee appreciation events, daily discounted lunches, and special hotel benefits. The Spa at The Cliffs is continuously growing and expanding, and we are seeking a gracious, thoughtful, and motivated part-time Spa Attendant who can maintain a sense of luxury with their personalized sense of service. This position requires availability on Saturdays and Sundays.

Requirements

High School Diploma or GED equivalent
Must be willing to complete the Responsible Beverage Service Training and ABC exam.
Ability to provide a high level of customer service
Ability to work weekends and holidays when necessary
Ability to be sales oriented and able to communicate information regarding product and services to guest
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments

Nice To Haves

Hospitality experience is preferred
Luxury Spa experience is preferred

Responsibilities

Consult with guests in coordinating Spa services in an efficient, gracious, and professional manner.
Maintain spa areas to ensure the facility and amenities are presented to exceed the guests' expectations and meet California State Board regulation standards.
Greet and engage with all guests with a gracious, welcoming, warm attitude.
Demonstrate a genuine sense of interest and concern for the guests while coordinating Spa services.
Check in spa guests and provide personalized, expert information while guiding a tour.
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang.
Share information with guests about current promotions, products, membership, and services, giving personalized, thoughtful, and intuitive recommendations.
Attend meetings and trainings to learn current spa and hotel information and practice new techniques or treatments when necessary.
Creatively resolve guest requests and issues quickly and discreetly.
Maintain an empathetic attitude to recover guests who have had a negative experience and communicate to the manager.
Maintain cleanliness in accordance with California State Board regulations in treatment room and reception areas, including sweeping, dusting, disinfecting, etc., as needed.
Demonstrate a genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values.
Communicate graciously, professionally, and courteously with guests, management, and co-workers.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety.