SPA Attendant

Sandy Lane Hotel•St. James, NC

2d•Onsite

About The Position

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five-Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Spa Attendant. The Spa Attendant is responsible for orientating guests to the spa facilities and providing personal guest service.

Requirements

A good secondary school education
At least 1 year’s previous experience in a customer service.
Ability to be efficient and productive in a fast-paced environment.
enthusiasm and excellent customer service skills
Excellent interpersonal skills and a friendly, outgoing personality.
Excellent communication and listening skills.
Ability to work in a team and pay attention to detail

Responsibilities

Escorts guests to their lockers in the absence of the spa therapist
Provides orientation tour, explaining spa amenities offered and answering guests’ questions
Maintains a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility areas.
Provides regular checks of locker/ facility areas ensuring that the guest’s needs are exceeded
Stocks locker room supplies and amenities and maintains accurate supply lists and inventory sheets.
Stocks treatment rooms with product, linen, supplies and amenities and maintain accurate supply lists and inventory sheets.
Collects spa supplies from the Hotel’s Main Storeroom and Purchasing department.
Reviews guest appointment/schedules and escorts guests
Actively promotes the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintains a positive attitude and contribute toward a quality work environment.
Regularly attends, participates in and support training and staff meetings for the spa.
Assists in all areas of spa operation as requested by your supervisors or coaches.
Communicates to your supervisors or coaches any and all occurrences involving staff or guests in the spa that require attention.