Spa Attendant

Caesars Entertainment•Danville, VA

2d•Onsite

About The Position

Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery of exceptional service is paramount.

Requirements

Must be able to read, write and interpret Spa related terminology including the various treatment modalities, equipment, and products.
High school diploma or equivalent
Excellent, reading writing and oral proficiency in the English language
An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be able to speak, read, write and understand English.

Nice To Haves

Previous Spa experience Recommended (1-2 year minimum)

Responsibilities

Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
Initiate and engage in conversations in a professional and friendly manner.
Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.
Ensures confidentiality with respect to guest and employee information.
Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes, i.e. special events, holidays, weekends, groups, etc.
Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
Handles guests with problems prior to a supervisor intervention
Maintain knowledge and understanding of treatments/physiological effects/contraindications.
Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
Uphold spa décor by maintaining the set-up and cleanliness of the area.
Give tours and describe the spa facility to all guests entering the facility.
Provide beverage service to all guests
Handles guest requests and questions in a calm, professional, and courteous manner.
Ensures guests services are started on time, and all tickets are closed out properly.
Communicate and describe in an articulate manner the spa offerings and their benefits
Comfortable around guests in a state of undress.
Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
Maintain a clean, safe, stocked and well-organized work area
Assist in all areas of the spa operation as directed by management
Perform other tasks as assigned by Manager or Supervisor.