Spa Attendant (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

10h•Onsite

About The Position

The Spa Attendant oversees the cleanliness of the spa, ensuring that the reception, waiting areas, linen storage, locker rooms, and all pools are always clean and well-stocked. The Spa Attendant preps, maintains and services the private and communal pool areas. Spa Attendants are responsible for restocking all lockers with the appropriate items and keeping the locker rooms clean and organized. Must maintain routine trash pickup throughout the spa, used linen pick up, and must assure that linen is picked up by the laundry team throughout the day to keep clean linen supplied back to the spa. As part of the Spa team, provides outstanding guest experiences. Spa Attendants service, clean, and organize all spa linen storage areas, shared workspaces, and treatment rooms. Active engagement with guests is required. This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required.

Requirements

Minimum of one years of spa experience preferred.
CPR certification preferred.
High school diploma (or equivalent).
Reliability and punctuality are critical.
Desire to ensure the best possible guest experience.
Ability to work evenings, weekends, weekdays, and holidays required.
Ability to work in a quiet environment where the employee may be exposed to heat and steam.
Ability to stand and move for eight or more hours per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds.
Ability to engage guests in a friendly manner.
Be timely and energetic throughout the day and evening.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Nice To Haves

Minimum of one years of spa experience
CPR certification

Responsibilities

Stocks treatment rooms, locker rooms, and linen storage area with necessary linens, towels, paper goods, etc. according to established stock levels and checklists.
Prepares spa water and water stations and replenish throughout the day.
Ensures Spa Reception, lounges, locker rooms, and public areas are kept clean, trash is picked up, dirty towels are disposed of according to SOP guidelines, and overall appearance of pools and spa is organized and eye pleasing to guests
Cleans and preps private and communal pools, drink stations and keep areas immaculate during the day and evening hours.
Checks with manager to determine any outstanding issues or guest needs for the day
Turns Lockers on a consistent basis, ensuring revenue is not lost due to lack of locker inventory
Maintains pools with frequent skimming staying attentive to any water quality issues and reporting immediately to management any variance from norm
Ensures towel inventory is acceptable and is responsible for guest towel exchange
Realigns lounge chairs to maintain orderly and acceptable staging for guests
Escorts guests to steam, pools and tubs in a friendly, engaging manner; have a thorough working knowledge of spaces.
Actively engages with guests in the pool areas and offers upsell possibilities such as spa treatments and restaurant services
Understands pool rules and enforces them by communicating the rules to guests in a respectful and gracious manner.
Monitors all pool areas for guest issues and utilizes management if needed
Utilizes downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from a Spa team member.
Cross-trains as backup in other areas of Spa as needed.
Throughout the day stocks, cleans and organizes treatment rooms, linen shelves, and correlating shared workspaces.
Incorporates the resort's culture of service excellence, mission and core values into all aspects of job performance.
Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.
If an employee requires a reasonable accommodation to perform the job at a satisfactory level, s/he must contact his/her manager and/or the Human Resources Department.
This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Benefits

Medical
Dental
Vision
generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Gym
Puppy Patch
Chicken Chat & Birthday Ojo Bucks Vouchers
Yoga Workshops (if space available)
Monthly Birthday Treats