Spa Attendant

Full House Resorts•Cripple Creek, CO

10h•Onsite

About The Position

The Spa Attendant is responsible for greeting and assisting guests with a warm and welcoming attitude, providing information on Spa services, treatments, and amenities. This role involves escorting guests through treatment rooms, guiding them through spa facilities, and promptly responding to guest inquiries to ensure satisfaction. The attendant will maintain the cleanliness and organization of all spa areas, including treatment rooms, relaxation lounges, locker rooms, and pools, and regularly monitor and replenish towels, linens, and spa products. Additionally, they will ensure equipment is functioning properly, assist in ordering and stocking spa products, and maintain inventory levels. Compliance with all safety and health standards, internal policies, and proper sanitation of spa areas and equipment is crucial. The Spa Attendant will ensure guests are aware of and follow spa policies, work closely with the spa team for smooth operations, and uphold 4-star standards through excellent customer service, maintaining positive relations with guests and employees, and going above and beyond to make each guest feel welcomed and special. Attendance is critical, requiring reporting to work on time, as scheduled, and ready to work. Special projects may be assigned as needed or requested.

Requirements

Demonstrated experience working in customer service, preferably in a spa and luxury hospitality environment.
Demonstrated experience working in a fast-paced, high-pressure environment.
Demonstrated effective and diplomatic oral and written communication skills using English.
Strong interpersonal and communication skills.
Exceptional attention to detail and organizational skills.
Basic knowledge of spa services and treatments.
Ability to work flexible hours, including weekends and holidays.
Ability to perform physical exertion such as frequent brisk walking, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for a majority of the work shift with standard breaks.
Ability to lift up to 30 pounds to stack, store, or move spa, salon, or general office supplies and equipment.

Nice To Haves

One (1) or more years of experience working in a spa or luxury hospitality environment.

Responsibilities

Greet and assist guests with a warm and welcoming attitude.
Provide information on Spa services, treatments, and amenities.
Escort guests through treatment rooms and guide them through the spa facilities.
Respond promptly to guest inquiries and resolve any issues to ensure guest satisfaction.
Maintain the cleanliness and organization of all spa areas including treatment rooms, relaxation lounges, locker rooms, and pools.
Regularly monitor and replenish towels, linens, and spa products.
Ensure that all equipment is functioning properly and report any issues to the Spa Manager and Maintenance.
Assist in the ordering and stocking of spa products, ensuring adequate supplies are always available.
Keep track of inventory levels and report shortages to the Spa Manager.
Maintain compliance with all safety standards, health standards, and internal policies and procedures, including proper sanitation of spa areas and equipment.
Ensure that all guests are aware of and follow spa policies and procedures.
Work closely with the spa team to ensure smooth operations and a seamless guest experience.
Assist other spa staff as needed to ensure efficient service delivery.
Uphold 4-star standards by delivering excellent customer service.
Maintain positive relations with all guests and employees.
Go above and beyond to make each guest feel welcomed and special.
Report to work on time, as scheduled, and ready to work.
Perform special projects as needed or requested.