Spa Attendant - FT

Pacific Hospitality Group • Napa, CA

9d • Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Requirements

• No formal education required
• Strong communication and interpersonal skills with a commitment to a high level of guest satisfaction
• Professional demeanor and the ability to exercise discretion when handling confidential or sensitive information
• Ability to perform basic math and to read and comprehend simple instructions, correspondence, and memos
• Regular, punctual attendance is an essential function of the position
• Availability to work varying schedules, including weekends, holidays, and alternate shifts, consistent with the business needs of the resort
• Completion of all required training, including proper handling and disposal of sharps

Nice To Haves

• Prior housekeeping or attendant experience in a hotel or spa environment preferred

Responsibilities

• Greet and welcome guests upon arrival; provide spa orientation and offer amenities such as water, robes, towels, slippers, and refreshments
• Escort guests to and from treatment rooms and answer general questions regarding the spa and property
• Maintain cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, locker rooms, fitness center, and lounge areas
• Stock and replenish towels, linens, supplies, and amenities throughout the spa; maintain the linen closet in a clean and orderly manner
• Respond to guest requests pertaining to spa cleanliness, amenities, and linens; resolve guest concerns within scope of authority and refer matters to management as appropriate
• Report needed repairs, maintenance issues, safety concerns, and unusual circumstances to management immediately
• Assist with beverage preparation and service, restocking of hospitality stations, and upkeep of lounge areas
• Log and return lost-and-found items in accordance with spa procedures
• Comply with all safety policies, Personal Protective Equipment (PPE) requirements, and hazardous material (HAZMAT) handling procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed