Spa Associate

Hand & Stone•Miami, FL
•Onsite

About The Position

Hand and Stone Massage and Facial Spa is hiring a Sales and Customer Service Associate for its Doral and West Kendall, Florida locations. The Spa Associate is a key part of ensuring guests have an outstanding experience. The employer provides training on the spa industry and menu of services, and offers flexible scheduling to accommodate full-time or part-time availability. The position combines customer service, sales, appointment scheduling, and spa upkeep in a friendly, professional environment.

Requirements

  • High school diploma or equivalent.
  • Must be 18 years old or older.
  • Bilingual in Spanish and English.
  • Sales-oriented.
  • Excellent customer service skills.

Responsibilities

  • Meet membership sales goals.
  • Learn and maintain detailed knowledge of the menu of services; training is provided.
  • Provide excellent customer service to members and guests and build lasting relationships.
  • Work flexible hours.
  • Communicate sales, promotions, and service options effectively to clients.
  • Uphold spa cleanliness standards.
  • Bring a positive and energetic attitude.
  • Answer phones, schedule appointments, and file documents.
  • Perform other duties as assigned.

Benefits

  • Free uniforms
  • Opportunity for advancement
  • Training and development
  • Wellness resources
  • Performance-based bonus
  • Company parties
  • Competitive compensation
  • Employee discounts
  • Flexible schedule
  • Contests with fun and monetary prizes
  • Career advancement, including potential management roles based on performance
  • 30% retail discount
  • Discounts on member-priced massage and facial services, or the ability to earn free services
  • 401(k) matching for full-time employees
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