Spa Assistant Manager
About The Position
The Spa Assistant Manager plays a key leadership role in delivering exceptional wellness experiences at Live! Casino & Hotel by supporting the day‑to‑day operations of the spa. As a partner to the Spa Manager, you help ensure every guest interaction reflects the highest standards of service, professionalism, and care, creating a relaxing and seamless environment from arrival through departure. Your ability to lead by example, support team performance, and maintain operational excellence ensures that the spa operates efficiently while consistently exceeding guest expectations. By balancing guest service, staff development, and administrative oversight, you help create an organized, high‑performing environment that promotes both team engagement and guest satisfaction.
Requirements
- Strong customer service and interpersonal skills.
- Leadership ability with a collaborative, hands-on approach.
- Detail-oriented, highly organized, and proactive problem solver.
- Comfortable handling money and processing transactions.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks efficiently and calmly under pressure.
- Familiarity with spa booking systems and standard office software.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- High School Diploma or General Education Degree required.
- 2+ years of customer service or spa/hospitality experience required.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
- Ability to stand and walk for extended periods and lift up to 25 lbs.
- Occasional bending, lifting, and reaching required.
- Must be able to operate a computer, calculator, phone, and office supplies.
Nice To Haves
- College coursework or degree in Hospitality, Business, or a related field preferred.
- Knowledge of spa services and luxury service standards is preferred.
- Previous experience in a supervisory or leadership role is a plus.
Responsibilities
- Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
- Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
- Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
- Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
- Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.
- Serve as a supervisor on duty when the Spa Manager is not present.
- Provide training and support to front desk and service team members.
- Communicate daily expectations, service goals, and updates to the team.
- Help coordinate shift coverage and staff schedules.
- Contribute to staff communication and record-keeping (e.g., logbook, memos).
- Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
- Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
- Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
- Support marketing initiatives and promotional efforts as directed by the Spa Manager.
- Ensure adherence to spa policies, procedures, and company standards.
- Represent the spa at community events when needed.
- Other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
