Spa Assistant Director - Condado Vanderbilt Hotel

The Condado Collection

5d•Onsite

About The Position

The Spa Assistant Director is responsible for assisting the Spa Director in the daily operations of the facility. They ensure the highest level of customer service by managing spa staff, overseeing administrative tasks, and maintaining the cleanliness and organization of the facilities. The role focuses on creating relaxing and rejuvenating experiences for guests while supporting the spa's business objectives. The Condado Vanderbilt is the standard of excellence and luxury in resort hotels in San Juan and the Caribbean. Originally built in 1919 and restored to its distinguished grandeur, it offers unparalleled cuisine, exquisite rooms and suites, and highly personalized service. Our goal is to create experiences and inspire travel not only for our guests but also for our workforce. We are confident that our team members are the key to delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Requirements

Hospitality-oriented.
Minimum of 3 years of management experience within the luxury hotel, resort, or spa industry.
Excellent communication and organizational skills.
Ability to work quickly and efficiently, especially under pressure.
Flexibility to train in other spa functions or services.
Fully bilingual (Spanish and English).

Nice To Haves

License as a massage and/or aesthetic therapist, preferably.
Knowledge in Customer Service under Forbes standards, preferably.
Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Assist in the recruitment, hiring, and training of spa personnel.
Implement strategies to optimize operational costs and increase profitability.
Maintain accurate records of reservations, payments, and guest information.
Address any staff performance issues or conflicts in a timely and professional manner.
Prepare reports on spa performance, including revenue, occupancy rates, and customer feedback.
Comply with all hotel policies, procedures, internal rules, and standards.
Follow all company safety policies and regulations; report accidents, injuries, and unsafe working conditions to the director; and complete safety training and certifications.
Foster positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
Ensure that the uniform and personal appearance are always clean and professional.
Maintain the confidentiality of proprietary information.
Perform other duties as requested by supervisors.