Director of Banquets - Condado Vanderbilt Hotel

The Condado Collection

16h

About The Position

The Director of Banquets directs and oversees all banquet operations at the Condado Vanderbilt Hotel, ensuring high standards of service, presentation, cleanliness, organization, and efficiency for every event. The role oversees the execution of Banquet Event Orders (BEOs), coordinating event specifications, guest preferences, timelines, room setups, menus, service sequences, and special requests. It champions personalized, anticipatory service in keeping with the hotel’s luxury standards and applicable Forbes Travel Guide expectations. The Director collaborates with Culinary, Sales & Catering, Stewarding, Engineering, Housekeeping, and other departments to coordinate events. The role recruits, trains, mentors, and evaluates banquet leaders and associates; manages staffing and performance; and leads event briefings and pre-shift meetings. It builds client and guest relationships, resolves service challenges, inspects event spaces and equipment, and oversees labor planning, payroll, inventory, equipment use, and departmental expenses. The position also ensures compliance with hotel policies, food safety, sanitation, responsible alcohol service, and health and safety standards, while seeking opportunities to improve service and operations. The Director maintains a visible leadership presence during events and may perform additional duties assigned by hotel executive leadership.

Requirements

Bachelor’s degree in Business Administration, Hotel and Restaurant Management, Hospitality Management, or a related field.
At least four years of experience in banquet operations, including supervisory or management responsibilities.
Strong knowledge of Food & Beverage operations, banquet service standards, and event execution.
Excellent organizational and time-management skills, including the ability to prioritize and manage multiple tasks and responsibilities.
Strong interpersonal skills and the ability to communicate effectively and professionally with guests, clients, and team members at all levels.
Excellent verbal and written communication skills.
Professional demeanor, strong leadership presence, and commitment to exceptional guest service and attention to detail.
Ability to adapt to changing priorities and perform effectively in a fast-paced, high-pressure environment.
Fluency in both English and Spanish.

Nice To Haves

Banquet operations experience in a luxury hotel or upscale hospitality environment.

Responsibilities

Direct and oversee banquet operations, maintaining service, presentation, cleanliness, organization, and operational efficiency standards.
Review and oversee execution of BEOs, including event specifications, guest preferences, timelines, room setups, menus, service sequences, and special requests.
Promote personalized, anticipatory, detail-oriented service consistent with luxury standards and applicable Forbes Travel Guide expectations.
Coordinate event operations with Culinary, Sales & Catering, Stewarding, Engineering, Housekeeping, and other relevant departments.
Recruit, train, mentor, coach, and develop banquet managers, supervisors, captains, and service associates.
Set performance expectations, conduct evaluations, manage schedules and staffing levels, and address performance concerns according to hotel policies and procedures.
Lead or oversee pre-convention meetings, event briefings, and daily pre-shift meetings.
Build relationships with clients and guests, anticipate needs, respond to requests, and resolve service challenges professionally and discreetly.
Inspect banquet spaces, table settings, service stations, equipment, and event presentation for quality and compliance with standards.
Oversee labor planning, payroll, inventory, equipment utilization, and departmental expenses while controlling costs and maintaining service quality.
Ensure compliance with hotel policies, food safety requirements, sanitation procedures, responsible alcohol service regulations, and applicable health and safety standards.
Identify opportunities to improve service delivery, streamline processes, strengthen team performance, and elevate the banquet experience.
Take ownership of departmental results and maintain a visible leadership presence during events.
Perform additional responsibilities assigned by the hotel’s executive leadership team.