Host(ess)/Cashier - Condado Vanderbilt Hotel

The Condado Collection

2d•Onsite

About The Position

The Condado Vanderbilt is seeking a Host/Hostess to join their team. The Condado Collection is a collection of hospitality properties in Puerto Rico, with the Condado Vanderbilt being a luxury resort hotel in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, it offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. The hotel aims to create experiences and inspire journeys for both guests and its workforce, believing that team members are key to delivering passionate and authentic hospitality service.

Requirements

Hospitality oriented
Strong interpersonal and communication skills
Ability to remain calm and courteous under pressure
Knowledge of reservation systems and basic computer proficiency
Flexibility to work various shifts, including evenings, weekends, and holidays
Ability to stand, walk, and carry items for extended periods of time
Fully Bilingual (Spanish / English)

Nice To Haves

Previous experience as a host in a similar restaurant environment is preferred

Responsibilities

Greet guests warmly upon arrival and escort them to their tables.
Manage the seating chart and reservation system to ensure accurate seating and efficient table turnover.
Handle guest inquiries, requests, and special seating preferences with tact and efficiency.
Communicate effectively with guests to manage expectations and enhance their dining experience.
Communicate with servers, kitchen staff, and management to ensure smooth operation of the dining room.
Work closely with servers, bussers, and other restaurant staff to ensure seamless service.
Support the overall team effort by assisting with various tasks as needed.
Assist in managing reservations, updating guest profiles, and organizing seating arrangements.
Maintain cleanliness and organization at the host/hostess station and lobby area.
Assist in handling phone calls and guest inquiries regarding reservations and dining options.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Follow all company safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other duties as assigned by the manager.