Spa and Fitness Coordinator/Receptionist- Seasonal Part time Oct -May

The Club at Quail Ridge•Boynton Beach, FL

1d•Onsite

About The Position

Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members. This is a seasonal, part-time position from October to May. The schedule may vary and will at times include evenings and weekends. Good attendance and punctuality are particularly important for this position. The role involves promoting fitness programs, contests, and the fitness department, and requires the ability to work among fitness staff, including breaks, floor coverage, and orientations. Enthusiasm for fitness and wellness is expected, and desk coverage may be required when necessary. The position also involves performing any other tasks assigned by management.

Requirements

Knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Excellent organizational skills and ability to coordinate and complete tasks with limited supervision.
Detail-oriented individual with time management skills.
Maintain high-performance standards.
Fluent reading and writing in English with the ability to recognize signs and symbols.
Ability to deal with routine changes often.
Ability to deal effectively and tactfully with all employees, management and members.
Ability to work in a fast-paced environment.
Excellent sales and communication skills.
Thorough understanding of Quail Ridge Club policies and procedures.
Some computer skills, including use of Microsoft Office programs.
High School Diploma and/or equivalent required.
Previous clerical and reception work experience required.
Intermediate knowledge of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.
Must be comfortable working in a fitness environment and be willing to assist in other areas.
Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Nice To Haves

Seasonal/yearly commitment highly desired.
CPR/AED certification desirable.

Responsibilities

Answer all incoming calls to the fitness desk.
Coordinate and schedule all massage and facial appointments.
Communicate with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.
Handle fitness billing through the JONAS system.
Manage copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.
Track daily and monthly traffic.
Assist customers with general questions; may include assisting members in the gym area.
Maintain inventory for supplies as well as for Dermatological products.
Meet sales quota for Dermatological products and promotions.
Maintain communications with the desk manager to ensure proper procedures are met and training/understanding is adequate.
Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc.
Run all billing/CHITS for fitness related services.
Convey rules and regulations as needed for the fitness area.
Perform other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness industry.
Promote fitness programs, contests, and fitness department.
Ability to work among fitness staff, to include but not limited to breaks, floor coverage, orientations.
Portray and be enthusiastic about fitness and wellness.
Perform desk coverage when necessary.
Perform any other tasks assigned by management.