Spa and Fitness Coordinator/Receptionist- Seasonal Part time Oct-May

The Club at Quail Ridge•Boynton Beach, FL

3d•Onsite

About The Position

This is a seasonal, part-time position from October to May. The Spa and Fitness Coordinator/Receptionist is responsible for greeting all members and guests, directing inquiries, answering phones, scheduling appointments, and managing billing for fitness-related services. The role aims to provide a professional, friendly, and courteous atmosphere for all members. The position requires good attendance and punctuality, and the ability to convey rules and regulations for the fitness area. The individual will promote fitness programs and department initiatives, work collaboratively with fitness staff, and maintain enthusiasm for fitness and wellness. Desk coverage and other assigned tasks by management are also part of the role.

Requirements

Knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Excellent organizational skills and ability to coordinate and complete tasks with limited supervision.
Detail-oriented individual with time management skills.
Ability to maintain high-performance standards.
Fluent reading and writing in English with the ability to recognize signs and symbols.
Ability to deal with routine changes often.
Ability to deal effectively and tactfully with all employees, management and members.
Ability to work in a fast-paced environment.
Excellent sales and communication skills.
Thorough understanding of Quail Ridge Club policies and procedures.
Some computer skills, including use of Microsoft Office programs.
High School Diploma and/or equivalent required.
Previous clerical and reception work experience required.
Intermediate knowledge of all Microsoft applications.
Typing ability.
Customer focus driven.
Ability to maintain above standards for desk operations.
Must be comfortable working in a fitness environment.
Must be willing to assist in other areas.
Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Nice To Haves

Seasonal/yearly commitment highly desired.
CPR/AED certification desirable.

Responsibilities

Answer all incoming calls to the fitness desk.
Coordinate and schedule all massage and facial appointments.
Communicate with the desk supervisor for ordering of all supplies for the fitness facility, including PO's, requisitions, and inventory.
Handle fitness billing through the JONAS system.
Perform copying, printing, manage gift certificates, and redeem services, paying close attention to adjustments.
Track daily and monthly traffic.
Assist customers with general questions, potentially including assisting members in the gym area.
Maintain inventory for supplies and Dermatological products.
Meet sales quotas for Dermatological products and promotions.
Maintain communication with the desk manager to ensure proper procedures are met and training is adequate.
Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc.
Run all billing/CHITS for fitness related services.
Convey rules and regulations as needed for the fitness area.
Perform other duties necessary to maintain a consistent level of customer service.
Promote fitness programs, contests, and the fitness department.
Work among fitness staff, including breaks, floor coverage, and orientations.
Perform desk coverage when necessary.
Perform any other tasks assigned by management.