Spa and Fitness Coordinator/Receptionist- Part time

The Club at Quail Ridge•Boynton Beach, FL

3d•Onsite

About The Position

This part-time position is responsible for greeting all members and guests, directing inquiries, answering phones, scheduling appointments, and processing billing for fitness-related services. The role aims to provide a professional, friendly, and courteous atmosphere for all members. The schedule may vary and include evenings and weekends. Good attendance and punctuality are crucial. The position involves promoting fitness programs, contests, and the fitness department, as well as performing desk coverage and other assigned tasks by management. The ideal candidate will have knowledge of country club/fitness area concepts, excellent interpersonal, written, and verbal communication skills, strong organizational and time management abilities, and the capacity to work in a fast-paced environment. Computer proficiency, including Microsoft Office, is required. A high school diploma or equivalent and previous clerical/reception experience are necessary. Intermediate knowledge of Microsoft applications, typing ability, and a customer focus are essential. A seasonal/yearly commitment is highly desired, along with comfort in a fitness environment and willingness to assist in other areas. CPR/AED certification is desirable. The role requires the ability to lift at least 50 lbs. and bend/lift heavier objects or equipment.

Requirements

High School Diploma and/or equivalent required.
Previous clerical and reception work experience required.
Must have intermediate knowledge of all Microsoft applications.
Typing ability.
Customer focus driven.
Ability to maintain above standards for desk operations.
Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.
Must possess excellent interpersonal skills.
Must possess excellent written and verbal communication skills.
Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
Must be a detail-oriented individual and possess time management skills.
Must maintain high-performance standards.
Fluent reading and writing in English with the ability to recognize signs and symbols.
Ability to deal with routine changes often.
Ability to deal effectively and tactfully with all employees, management and members.
Ability to work in a fast-paced environment.
Excellent sales and communication skills.
Thorough understanding of Quail Ridge Club policies and procedures.
Must have some computer skills, including use of Microsoft Office programs.
Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Nice To Haves

Seasonal/yearly commitment highly desired.
Must be comfortable working in a fitness environment and be willing to assist in other areas.
CPR/AED certification desirable.

Responsibilities

Greet all members and guests and direct inquiries to the proper parties.
Answer phones, schedule/reschedule/cancel appointments.
Run all billing/CHITS for fitness-related services.
Provide a professional, friendly, and courteous atmosphere for all members.
Answer all incoming calls to the fitness desk.
Coordinate and schedule all massage and facial appointments.
Communicate with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.
Process fitness billing through the JONAS system.
Handle copying, printing, gift certificates, and redeeming for all staff services, paying close attention to matters that may require adjustments.
Track daily and monthly traffic.
Assist customers with general questions, potentially including assisting members in the gym area.
Maintain inventory for supplies as well as for Dermatological products.
Maintain sales quota for Dermatological products and promotions.
Maintain communications with the desk manager to ensure proper procedures are met and training/understanding is adequate.
Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc.
Convey rules and regulations as needed for the fitness area.
Perform other duties necessary to maintain a consistent level of customer service.
Promote fitness programs, contests, and the fitness department.
Work among fitness staff, to include but not limited to breaks, floor coverage, orientations.
Perform desk coverage when necessary.
Perform any other tasks assigned by management.