Spa and dining Reservations Agent

Marriott•Naples, FL

13d

About The Position

The Spa and Dining Reservations Agent will assist other departments when needed to ensure optimum service to guests. This role involves maintaining cleanliness of work areas, practicing clean-as-you-go procedures, and standing, sitting, or walking for extended periods. The agent will read and visually verify information, use computers and point-of-sale systems, and communicate with colleagues using electronic devices. Engaging guests in conversation about their stay, property services, and local attractions is a key part of the role. The position requires adherence to all company safety and security policies, reporting accidents and unsafe conditions, and completing safety training. Maintaining a clean and professional appearance, upholding confidentiality, and protecting company assets are also essential. The agent will welcome and acknowledge guests according to company standards, anticipate and address guest needs, assist individuals with disabilities, and express genuine appreciation. Clear and professional communication, both written and verbal, is expected, along with answering telephones using appropriate etiquette. Developing positive working relationships, supporting team goals, and responding appropriately to employee concerns are important. The role involves moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors is also part of the responsibilities.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Enter and locate work-related information using computers and/or point of sale systems.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.