Environnement postes de travail (EUC), Spécialiste serveurs

Wepoint • Montreal, QC

7d • Hybrid

About The Position

The main objective of this position is to be part of the EUC (End-User Computing) team as a server specialist, to manage all servers and products provided by EUC, including: BeyondTrust Remote Support, Lexmark Markvision, the LRS printing solution, as well as the configuration of network printers across the Americas. The role also includes managing a separate Intune infrastructure for workstations. The scope is not limited to these tools but covers all server and printer-related activities for the Americas region. As a member of the EUC team, the person will also interact with workstations and end-users, ensuring support for the applications under their responsibility. The position also involves: Support for updates (patching), firmware, and security vulnerability remediation on servers, products, and workstations; Level 3 support for end-users and workstations; Assistance to other IT teams (including the Service Desk) when incidents cannot be resolved at a lower level.

Requirements

• Over 7 years of experience in expert technical support for Microsoft Windows client workstations (Windows 10/11);
• Over 5 years of experience in expert technical support for Microsoft Windows servers (2016, 2019, 2022);
• Over 3 years of experience in workstation management via Intune (patch deployment, packages, reports, script execution, daily operations);
• Excellent command of PowerShell and shell scripting;
• IT infrastructure expertise: networks, firewalls, etc.;
• Experience with the LRS printing solution (an asset);
• Good knowledge of ITIL (incident, problem, and change management);
• Solid experience with Active Directory (users, groups, GPOs, computer objects);
• Knowledge of application lifecycle processes (migration and upgrades);
• Good knowledge of project management concepts;
• Experience with network printer configuration;
• Excellent oral and written communication skills;
• English mandatory (role covering several countries in the Americas);
• Team spirit, service orientation, positive and committed attitude;
• Availability to work outside regular hours (8 a.m. to 6 p.m.);
• Bachelor's degree or equivalent;
• Excellent communication in French and English.
• English is required, as the role involves communicating with clients outside of Quebec.
• Only candidates legally authorized to work for any employer in Canada will be considered.

Nice To Haves

• Experience with the LRS printing solution

Responsibilities

• Full lifecycle management of servers (creation, updates, remediation, decommissioning);
• Responsibility for the printing solution;
• Management of the Intune infrastructure (patches, package deployment, scripts, reports) for virtual and physical workstations;
• Participation in local and global projects for the implementation of server-based solutions;
• Provide expert support, ensure management and evolution of applications and servers under responsibility (including workstations and users);
• Evaluate situations with other IT teams that may impact solutions and proactively recommend actions;
• Adhere to strict change management and application lifecycle processes.

Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid, Remote, or On-site;
• A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals’ needs and their belonging to a strong community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree