SOW Program Manager

Manpower

30d

About The Position

The purpose of the SOW Program Manager is to work strategically with TAPFIN’s SOW clients in support of their outsourced project management through SOW’s. This role is responsible for the overall management of all aspects of the SOW program for their assigned client(s). This may include but is not limited to providing consultative support to client users in determining appropriate sourcing channels, supporting the bid process, SOW management, overall program performance, and staff management.

Requirements

Bachelor’s degree
5+ years of procurement experience, preferably in the area of SOW management
3+ years supervisory experience
Experience negotiating and working with strategic, consulting, and regional suppliers
Ability to navigate within the global, diverse, matrixed nature of TAPFIN’s organization

Nice To Haves

Procurement certification
Negotiation Training or Certification
MSP experience

Responsibilities

Understand and be knowledgeable in the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.
Leverage procurement experience/background to fulfill client requirements through frequent interaction with client managers while driving high client satisfaction.
Identify potential TAPFIN business development opportunities.
Understand and analyze pricing models and evaluate bid proposals.
Define and enforce procurement policies and procedures.
Day-to-day troubleshooting and issue resolution, which can include: Resolution of day-to-day issues within respective program, Following internal escalation plan as necessary, Meeting and managing expectations from client, supplier, and internal resources.
Responsible for selection, hiring and training of staff personnel for the Program, which includes performance evaluation, recruitment and retention.
Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.
Financial and administrative responsibilities include meeting or exceeding account growth targets and overall account profitability.
Provide market knowledge in project/outsourced services space to bring advisory services to client.
Provide pros/cons of various buying channels to help guide buyers to right solution.
Support RFPs, bidding, reverse auctions, spot buy.
Provide expertise in contract administration, working with legal terms and conditions.
Work with Procure to Pay technologies.
Work directly with client key stake holders by managing on-going client and supplier relationships and communication.
Perform periodic benchmarking of suppliers.
Accountable for setting performance expectations for and managing department staff priorities and results.
Work with MSP management team and with the client on developing and implementing strategic plans.
Ensure remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities.
Assist appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables.
Build strong relationships with outsourced service providers and build strong relationships with stakeholders and managers to help plan and execute purchasing strategies.
Provide excellent customer service working directly with client key stake holders. Managing on-going client and supplier relationships and communication. Additional responsibility for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict.
Provide high touch advisory services and consult with buyer to validate worker classification and determine appropriate sourcing strategies.
Support buyer to create bid package and scoring criteria.
Utilize market knowledge and supplier capabilities to identify suppliers to source bid.
Facilitate the process to build and execute SOW’s.
Review and consult on any re-scoped SOW requests.
Work with TAPFIN Delivery team on supplier performance management.
Manage to and meet/exceed client SLA’s, KPIs and program deliverables.
Other accountabilities as assigned.