SOW Analyst - Hybrid in Atlanta, GA

Merge IT•Atlanta, GA

1d•Hybrid

About The Position

This role sits at the center of our Professional Services presales motion and is critical to how we deliver high-quality, compliant Statements of Work for our customers. The SOW Analyst partners closely with Sales, Solutions, Professional Services, PMO, Legal, and third-party partners to translate technical scope into clear, accurate, and executable Statements of Work. The most successful people in this role are collaborative, humble, and curious—team players who take pride in doing solid work, are open to feedback, and adapt easily as priorities, tools, and processes evolve.

Requirements

Strong written communication skills.
Solid working knowledge of Microsoft Word and Excel, including comfort reviewing calculations and structured pricing tables.
Ability to validate cost, pricing, and margin.
Familiarity with IT services, technical concepts, or professional services delivery (formal experience not required).
Ability to manage time, prioritize effectively, and stay organized in a fast-moving environment.
Comfort working independently while staying tightly aligned with a distributed team.

Nice To Haves

Exposure to Salesforce or similar CRM tools.
Experience with pricing models, margin analysis, rate cards, or services costing.
Experience with technical writing, proposal writing, or business documentation.
Prior experience supporting Sales, Consulting, PMO, or Finance teams.

Responsibilities

Partnering with Sales and Solution Specialists to clarify customer requirements and ensure scope alignment before drafting SOWs.
Managing multiple SOW requests simultaneously, tracking status across Salesforce, SharePoint dashboards, Teams chats, and ScopeStack.
Creating customer-ready, legally compliant SOWs using approved templates and standardized language, while tailoring content to each engagement.
Validating cost, pricing, and margin assumptions by reviewing Level of Effort, rate cards, pricing sheets, and billing tables for accuracy and internal compliance.
Adjusting pricing, margin, or billing structures as required based on governance rules, deal strategy, scope changes, or feedback from Sales, Solutions, PMO, or Finance.
Coordinating reviews and approvals across technical, sales, PMO, legal, and finance stakeholders, including expedited and high-urgency requests.
Supporting changes in scope by assessing downstream delivery, financial, and margin impacts and working with Solutions and PMO to keep engagements viable and profitable.
Converting and integrating third-party and subcontractor SOWs so costs, deliverables, and commercial terms align with the overall engagement.
Flagging pricing, margin, compliance, or risk issues early and escalating thoughtfully when needed.