Souvenir Operations Manager - Florida Aquarium
About The Position
As Operations Manager, you will oversee daily photo operations at the Florida Aquarium and implement strategies to drive profitability and efficiency. You will lead, develop, and motivate the local team to achieve personal, professional, and company goals. The role involves coordinating staffing, field personnel, equipment, and inventory; fostering a sales-focused operation; analyzing results; and partnering with venue and company leaders to provide efficient operations and excellent guest service. The position is based in a fun, fast-paced, and passionate environment. It involves working in an outdoor environment in natural weather conditions, with flexibility to work during peak retail hours, including evenings, weekends, and holidays. The role requires lifting and carrying equipment up to 50 pounds and standing for prolonged periods.
Requirements
- Previous supervisory or management experience is required.
- Excellent interpersonal and communication skills.
- Strong people-management skills and a passion for developing talent.
- Positive attitude and strong work ethic.
- Ability to work as part of a team and independently, with an understanding of leadership.
- Excellent time-management and problem-solving skills, sound judgment, and ability to make independent decisions.
- Ability to process sales transactions and comfort with cash handling.
- Flexibility and willingness to work peak retail hours, including evenings, weekends, and holidays.
- Comfort working outdoors in natural weather conditions.
- Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods.
Nice To Haves
- Direct industry experience is highly desired.
Responsibilities
- Promote a positive, collaborative environment and maintain company core values and policies.
- Manage schedules, assign duties, and optimize labor to ensure locations are appropriately staffed.
- Determine staffing requirements and assist with hiring, onboarding, and training as needed.
- Ensure daily operations are maintained as scheduled.
- Build and reinforce a sales culture, ensuring the team is knowledgeable, follows proper cash-handling procedures, and works to meet daily and monthly sales targets.
- Coordinate field personnel and equipment, and manage supplies inventory.
- Coach and develop team members to drive revenue, reduce costs, and provide world-class guest service.
- Analyze sales activity and reports to identify trends and opportunities, and implement plans to improve operations.
- Communicate and partner with the District Manager/Regional Manager to align on strategy for designated venues.
- Establish and maintain positive vendor relations with staff at all locations.
- Partner with the host venue to support efficient operations focused on guest service and profitability.
- Address and resolve customer concerns or service failures to provide optimal guest experiences and recovery.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package including medical, dental, and vision benefits.
- Paid time off (PTO).
- 401(k) matching after one year of employment.
- Free photos for friends and family.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
