Disneyland Resort Sourcing - Tenaya Stone Spa

Disney • Anaheim, CA

6d • Onsite

About The Position

Disneyland Resort is seeking candidates for multiple Tenaya Stone Spa roles in California: Hair Stylist, Esthetician, Massage Therapist, Spa Receptionist, and Spa Attendant. Spa team members provide professional services and courteous, accurate, and prompt Guest service; promote spa treatments, services, wellness sessions, programs, promotions, and retail; attend mandatory training; care for equipment and use products cost-effectively; follow sanitation and sterilization requirements; and prepare, clean, and restock treatment rooms as needed. Employees must be at least 18, able to work independently or as part of a team, communicate positively with Guests, Cast Members, and leadership, and work a variety of shifts in a fast-paced environment.

Hair Stylists provide professional hair and makeup services, consultations, cuts, styles, and therapeutic hair treatments in accordance with spa protocols and accepted certification practices. Estheticians provide facials, waxing, and body treatments, with knowledge of skin, facial massage, extractions, sanitation, and the spa’s treatments and products. Massage Therapists provide therapeutic and remedial massage and body-conditioning treatments using approved products. Spa Receptionists handle continuous inbound calls, manage spa and fitness reservations, explain and promote services and products, identify suitable treatments, support revenue goals, and use reservation and computer systems while maintaining Guest privacy and the Disney brand.

Schedules may include shifts beginning as early as 5:00 a.m. or ending as late as 3:00 a.m., 4:00 a.m., or 5:00 a.m. Scheduling uses seniority principles. Part-time roles require availability after 5 p.m. Friday and all day Saturday and Sunday, including nights and holidays. Full-time roles require availability for any shift, seven days per week, including nights and holidays. The posting lists hourly pay rates of $21.13 plus commission and gratuities for Esthetician, Hairstylist, and Massage Therapist roles, and $29.75 per hour for Spa Receptionist and Spa Attendant roles. Select medical, financial, and/or other benefits may be provided depending on the level and position offered.

Requirements

• Must be at least 18 years of age.
• Able to work independently or as part of a team and communicate positively with Guests, Cast Members, and leadership.
• Flexible availability to work a variety of shifts, including days, nights, weekends, holidays, and special events; full-time availability requirements are any shift, seven days a week, including nights and holidays.
• Excellent hospitality and Guest service skills; ability to multitask and work in a very fast-paced environment.
• Knowledge of Disneyland Resort and the surrounding area.
• Basic computer knowledge for spa roles; Spa Receptionist requires strong computer skills and comfort communicating via company email.
• Hair Stylist: currently hold and maintain a California Cosmetologist or Barber license; able to perform all hair and makeup services offered by Tenaya Stone Spa; understand makeup color, texture, application, and product ingredients; strong communication and listening skills; spiel memorization and delivery.
• Esthetician: currently hold and maintain a California Esthetician license and be able to perform all esthetic treatments offered by the Resort spa.
• Massage Therapist: currently hold and maintain a California Massage Therapist license and be able to perform all massage treatments offered by Tenaya Stone Spa; properly apply oils, lotions, and other appropriate products.
• Spa Receptionist: strong verbal communication, attention to detail, professionalism under pressure, and ability to maintain Guest privacy; able to use multiple devices, including iPads, iPhones, hand-held radios, and desktop computers.
• Spa Receptionist: proficiency in the OPERA hotel property management system and familiarity with a spa reservations system.
• Spa roles: ability to handle difficult or sensitive situations independently using service recovery methods; enthusiasm, responsiveness to special requests, and proactive anticipation of Guest needs.

Nice To Haves

• Previous experience in a spa or hotel environment.
• Spa Receptionist: bilingual ability.
• Spa Receptionist: familiarity with a spa reservations system.
• Hair Stylist: broad understanding of color symmetry and coordination, different makeup textures, and creating an image suited to a Guest’s needs or social event.
• Esthetician: complete knowledge of services and products and ability to educate Guests.
• Massage Therapist: complete knowledge of services and products and ability to educate Guests.
• Additional leadership opportunities may be available for Estheticians and Massage Therapists, subject to an additional practical assessment.

Responsibilities

• Provide courteous, accurate, and prompt responses to Guest requests and work to ensure Guest satisfaction.
• Promote spa treatments, services, sessions, wellness offerings, programs, promotions, and retail products.
• Attend mandatory training and stay current on spa policies, procedures, trends, and products.
• Care for equipment, use appropriate product quantities, follow sanitation and sterilization requirements, and prepare, clean, and restock rooms as needed.
• Hair Stylist: provide professional hair and makeup services, consultations, cuts, styles, and therapeutic hair treatments in accordance with spa protocols.
• Esthetician: administer facials, waxing services, and body treatments; maintain cleanliness and sanitation.
• Massage Therapist: provide massage and related therapeutic or remedial services and body-conditioning treatments using approved products.
• Spa Receptionist: answer and manage high volumes of calls; book, change, confirm, and cancel spa or fitness reservations; accurately enter reservation details; and review Guest schedules as needed.
• Spa Receptionist: educate Guests about spa services, treatments, packages, products, facility features, and hours; recommend options suited to Guest needs; and promote sales and booking opportunities.
• Spa Receptionist: maintain product and policy knowledge, uphold the Disney brand and Guest privacy, and keep the work area clean, safe, stocked, and organized.
• Perform work safely using prescribed methods and equipment, including Safety in Motion techniques.

Benefits

• Select medical, financial, and/or other benefits may be provided depending on the level and position offered.
• Commission and gratuities are listed for Esthetician, Hairstylist, and Massage Therapist roles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed