Tech and Non-Tech Services Managers

Infosys•Chicago, IL

13h

About The Position

The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, safety, and data privacy regulations. The position partners are Technology, Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of relevant work experience in the job description

Nice To Haves

Approximately 8-10 years’ experience in handling category management activities in the Professional Services and Tech Services space
Professional certification (CPSM, CPSD, CIPS, PMP) preferred
Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
Good client facing & client management skills
Demonstrated experience with Professional Services and Tech Services procurement in the U.S. market
Experience working with national service providers and regional vendors
Very good communication skills
Strong customer‑centric mindset (client‑facing experience preferred)
Transformation mindset with ability to identify improvement opportunities
Highly organized, proactive, and goal‑oriented
High integrity, attention to detail, and strong prioritization skills

Responsibilities

Develop and execute category strategies for Tech Services and Professional Services aligned with business and operational goals
Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
Lead large sourcing events (RFP, RFQ, RFI) for professional services and tech services categories
Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
Act as a strategic business partner to Technology, Engineering, Operations, EHS, Finance, and HR
Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
Provide market intelligence and benchmarking insights to internal stakeholders
Deliver and report annual cost savings, cost avoidance, and value creation metrics
Leverage should-cost models, rate benchmarking, and market analytics