Sourcing Specialist Medical Equipment Parts - Nashville, TN
About The Position
Sourcing Specialist: As a Sourcing Specialist you will respond to customer parts and purchased services requests via SAP workflow, multi-vendor parts email box, Salesforce, and phone calls. You will maintain effective communication with customers, managers, and vendors to efficiently procure appropriate parts and approvals to resolve service parts issues in a timely manner. Your role: Vendor management – developing relationships with vendors and working closely with the field and vendors on disputes, sourcing strategic materials and negotiation. Communicating and following up on parts delivery; keeping appropriate personnel informed on all delivery statuses and issuing Purchase Orders (POs), per established processes. Seeking field approvals, per established processes and escalating parts issues to the manager when necessary, maintaining customer and vendor relations with a high degree of customer satisfaction. Managing customer service activity as required by contract and understanding, reviewing, and managing your personal performance metrics to maintain acceptable productivity. Working the assigned shift hours: Monday – Friday, shift rotations of 10AM – 7PM or 12PM – 9PM CST. Hours are subject to change to support the team. Working on-call during nights and weekends on an occasional basis.
Requirements
- High school diploma required.
- Proficiency with Microsoft Office and familiarity with industry-standard purchase order software platforms; SAP, Salesforce, or ServiceMax experience is a plus.
- 1+ year of purchasing experience is preferred.
- Ability to ensure department readiness for FDA, internal audits, and Internal Control Standard (ICS) compliance.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
- US work authorization is a precondition of employment.
- For this position, you must reside in or within commuting distance to Nashville, TN .
Nice To Haves
- Bachelor’s degree is a preferred.
- SAP, Salesforce, or ServiceMax experience is a plus.
Responsibilities
- Respond to customer parts and purchased services requests via SAP workflow, multi-vendor parts email box, Salesforce, and phone calls.
- Maintain effective communication with customers, managers, and vendors to efficiently procure appropriate parts and approvals to resolve service parts issues in a timely manner.
- Vendor management – developing relationships with vendors and working closely with the field and vendors on disputes, sourcing strategic materials and negotiation.
- Communicating and following up on parts delivery; keeping appropriate personnel informed on all delivery statuses and issuing Purchase Orders (POs), per established processes.
- Seeking field approvals, per established processes and escalating parts issues to the manager when necessary, maintaining customer and vendor relations with a high degree of customer satisfaction.
- Managing customer service activity as required by contract and understanding, reviewing, and managing your personal performance metrics to maintain acceptable productivity.
- Working the assigned shift hours: Monday – Friday, shift rotations of 10AM – 7PM or 12PM – 9PM CST. Hours are subject to change to support the team.
- Working on-call during nights and weekends on an occasional basis.
Benefits
- This role also includes on-call pay, training, and advancement opportunities.
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
