Sourcing Specialist Medical Equipment Parts - Nashville, TN

Philips•Nashville, TN

2d•Onsite

About The Position

As a Sourcing Specialist, you will respond to customer parts and purchased services requests via SAP workflow, multi-vendor parts email box, Salesforce, and phone calls. You will maintain effective communication with customers, managers, and vendors to efficiently procure appropriate parts and approvals to resolve service parts issues in a timely manner.

Requirements

High school diploma required.
Proficiency with Microsoft Office and familiarity with industry-standard purchase order software platforms.
Ability to ensure department readiness for FDA, internal audits, and Internal Control Standard (ICS) compliance.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Nice To Haves

Bachelor’s degree is a preferred.
SAP, Salesforce, or ServiceMax experience is a plus.
1+ year of purchasing experience is preferred.

Responsibilities

Vendor management – developing relationships with vendors and working closely with the field and vendors on disputes, sourcing strategic materials and negotiation.
Communicating and following up on parts delivery; keeping appropriate personnel informed on all delivery statuses and issuing Purchase Orders (POs), per established processes.
Seeking field approvals, per established processes and escalating parts issues to the manager when necessary, maintaining customer and vendor relations with a high degree of customer satisfaction.
Managing customer service activity as required by contract and understanding, reviewing, and managing your personal performance metrics to maintain acceptable productivity.
Working the assigned shift hours: Monday – Friday, shift rotations of 10AM – 7PM or 12PM – 9PM CST. Hours are subject to change to support the team.
Working on-call during nights and weekends on an occasional basis.