Service Supply Chain Management, Sourcing Analyst

Otis Elevator Co.

1d • Remote

About The Position

The Field Supply Chain Team in North America immediately needs a Sourcing Analyst whose responsibilities will include centrally purchasing for Non-Otis material in support of our Field Service business. The successful candidate will be responsible for reviewing rope attributes and technical specifications, identifying appropriate internal Part Numbers (PN), and establishing approved PNs for future use. This role supports ongoing alignment between engineering specifications and sourcing strategies to ensure Otis service and safety standards are met. The analyst will drive standardization of rope requirements, identify, evaluate, and select qualified rope suppliers based on total cost, quality, lead time, capacity, and risk. They will allocate orders to the best total cost supplier, identify opportunities to transition field demand to approved suppliers, and realize category savings for rope commodities through sourcing strategies, supplier consolidation, and specification optimization. The role involves seeking, negotiating, and executing supply agreements, managing end-to-end order execution, preparing purchase orders (POs) for non-Otis rope materials, ensuring supplier PO and price confirmations, and managing logistics to ensure on-time delivery. The analyst will also perform timely escalation of supply, quality, pricing, or delivery issues and drive resolution, execute defined centralized sourcing processes, and work with Field teams to understand application requirements and identify opportunities to shift demand to approved rope suppliers. Partnering with Engineering to evaluate alternate suppliers and technical solutions is also a key responsibility, driving toward the goal of 100% rope spend under management. Integrating spend data, field feedback, supplier performance, and delivery metrics into commodity strategies and roadmaps, and analyzing and forecasting demand to determine stock vs. catalog opportunities are also part of the role. Additionally, the analyst will identify opportunities to expand and maintain rope offerings within the Field Requisition System (FRS).

Requirements

• BS or BA in business, supply chain, or engineering.
• Minimum of 2-5 years related experience in a supply chain/sourcing function
• Experience in SDC/ JDE/ ERP systems
• Microsoft products: Excel, PowerPoint, Access, Forms, SmartSheet, Teams
• Ability to read Engineering drawings & customer Elevator / Escalator specification/requirement documentation required
• Ability to work with various cross-functional groups, including Field Operations (Sales, Supervisors, Project Managers), Engineering, and Supplier Quality to ensure business goals are met
• Must be able to work in and fully support a Team environment
• Self-motivated, team-oriented person with good interpersonal skills and strong written and oral communication abilities.
• Well-versed in related business processes, associated systems, problem-solving methods, and analytical tools.
• Excellent Customer Service attitude.
• A strong understanding and application of lean manufacturing are a strong plus.

Responsibilities

• Review rope attributes and technical specifications submitted via standardized forms and accurately identify the appropriate internal Part Number (PN).
• For non–lined-up or non-standard rope PNs, work closely with Field and Engineering stakeholders to identify suitable specifications, qualified suppliers, and establish approved PNs for future use.
• Support ongoing alignment between engineering specifications and sourcing strategies to ensure Otis service and safety standards are met.
• Drive standardization of rope requirements to approved PNs and suppliers to reduce variation and field-level pain points.
• Identify, evaluate, and select qualified rope suppliers based on total cost, quality, lead time, capacity, and risk.
• Allocate orders to the best total cost supplier, considering material cost, logistics, lead time, and supplier performance.
• Identify opportunities to transition field demand to approved suppliers and preferred sourcing pathways.
• Realize category savings for rope commodities through sourcing strategies, supplier consolidation, and specification optimization.
• Seek, negotiate, and execute supply agreements to support dedicated spend with managed suppliers.
• Manage end-to-end order execution for rope commodities, from sourcing through delivery to the customer.
• Prepare purchase orders (POs) for non-Otis rope materials sourced from domestic and international suppliers in compliance with Otis Terms and Conditions.
• Ensure supplier PO and price confirmations; apply negotiating techniques to secure the supplier’s best offer.
• Manage logistics to ensure on-time delivery, proper inventory levels, and service performance metrics.
• Perform timely escalation of supply, quality, pricing, or delivery issues and drive resolution.
• Execute defined centralized sourcing processes in coordination with Field Operations, Engineering, and Operations stakeholders, supported by clearly documented standard operating procedures.
• Work with Field teams to understand application requirements and identify opportunities to shift demand to approved rope suppliers.
• Partner with Engineering to evaluate alternate suppliers and technical solutions for ropes not currently lined up.
• Drive toward the goal of 100% rope spend under management through centralization or purchasing pathway controls.
• Integrate spend data, field feedback, supplier performance, and delivery metrics into commodity strategies and roadmaps.
• Analyze and forecast demand to determine stock vs. catalog opportunities.
• Identify opportunities to expand and maintain rope offerings within the Field Requisition System (FRS).
• Resolve discrepancies in purchase orders
• Resolve material rejections
• Manage price increases
• Identify cost savings opportunities
• Resolve invoicing issues

Benefits

• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program: Otis sponsors colleagues to pursue degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level