Sound Station Agent

Hallcon•Seattle, WA

2d•Onsite

About The Position

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks and more. Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Ability to stay calm and take charge in emergencies.
Knowledgeable of American with Disabilities Act (ADA) requirements
Certified in basic first aid and cardiopulmonary resuscitation (CPR), or the ability to get it within 30 days of hire.
Able to read, write and understand English well enough to follow safety procedures, fill out incident reports and give directions to customers.
Basic computer and mobile device skills for work orders, incident reports and email.

Nice To Haves

Bilingual skills are a plus.

Responsibilities

Be alert, report safety and security related incidents and observations.
Assist as directed by authorized personnel (Sound Transit staff, Sound Transit’s contracted security vendor, Sound Transit Police, BNSF staff, etc.)
Assist customers as needed following accidents/emergencies; manage the incident until proper authorities arrive; complete required incident forms.
Provide first aid if situation requires.
In addition to regular work schedule, Contractor shall provide Station Agents as needed to assist with emergency and/or adverse weather situations.
Assist customers during service delays and interruptions.
Communicate information to customers regarding delayed trains and missed trips.
Perform vehicle counts.
Assist customers with trip planning questions, provide route and schedule information, provide fare information, and assist customers with ticket vending machines.
Know procedures for assisting riders with limited use of English.
Advise bicyclists on where to board trains with their bicycles.
Collect, safeguard and process lost and found articles.
Assist special needs customers with station and train access as needed in accordance with the ADA.
Inspect platform, equipment and adjacent areas.
Report vandalism, graffiti and safety hazards immediately.
Complete work orders for needed repairs; monitor and report status of repairs.
Keep platform area tidy.
De-icing and/or snow removal.
Be knowledgeable and able to safely and effectively operate station equipment.
Operate station public address systems, snow removal equipment (e.g., shovels and ice remover dispensers, and snow blowers), and first aid equipment.