Sound Station Agent

Hallcon•Seattle, WA

1d•Onsite

About The Position

Hallcon is a transportation and related infrastructure services company providing services to clients across industries and public transportation networks. The Sound Station Agent supports customers at stations, helps maintain safe and orderly station areas, and responds to service disruptions, emergencies, and adverse weather. The role may require additional work beyond the regular schedule during emergencies or adverse weather. The agent provides customer assistance with trip planning, routes, schedules, fares, ticket vending machines, limited-English assistance procedures, bicycle boarding, and accessibility needs. The role also includes monitoring station safety and security, assisting during incidents, handling lost and found items, inspecting station areas and equipment, reporting hazards or damage, completing work orders, keeping platforms tidy, and performing snow and ice removal.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Ability to remain calm and take charge during emergencies.
Knowledge of Americans with Disabilities Act (ADA) requirements.
Basic first aid and CPR certification, or ability to obtain certification within 30 days of hire.
Ability to read, write, and understand English well enough to follow safety procedures, complete incident reports, and give customer directions.
Basic computer and mobile-device skills for work orders, incident reports, and email.
Ability to work flexible shifts, including early mornings, evenings, weekends, and holidays, and to work extra hours during emergencies and bad weather.
Ability to stand and walk for long periods, often more than eight hours, on platforms and stairs.
Ability to lift and carry up to 50 pounds.
Ability to shovel snow and use snow removal equipment.
Ability to work outdoors in rain, cold, heat, snow, and ice, and to respond quickly on foot during emergencies.

Nice To Haves

Bilingual skills.

Responsibilities

Monitor and report safety and security incidents and observations; assist authorized personnel as directed.
Assist customers during accidents and emergencies, manage incidents until authorities arrive, complete incident forms, and provide first aid when needed.
Provide additional station-agent support during emergencies and adverse weather, and assist customers during service delays and interruptions.
Communicate information about delayed trains and missed trips, and perform vehicle counts.
Greet and assist customers with trip planning, routes, schedules, fares, and ticket vending machines.
Follow procedures for assisting riders with limited use of English and advise bicyclists where to board trains with bicycles.
Collect, safeguard, and process lost and found articles.
Assist customers with special needs in accessing stations and trains in accordance with ADA requirements.
Inspect platforms, equipment, and adjacent areas; promptly report vandalism, graffiti, and safety hazards.
Complete work orders for needed repairs and monitor and report repair status.
Keep platform areas tidy and perform de-icing and snow removal as needed.
Safely operate station equipment, including public address systems, snow removal equipment, and first aid equipment.