SOP Analyst

Amain.com•Chico, CA

6d•Hybrid

About The Position

The SOP Analyst is the documentation and measurement engine of AMain’s new SOP & Process Improvement function, working alongside a Process Improvement Engineer and IT Automation Experts to systematically inventory, analyze, redesign, implement, measure, and codify the way every department actually works. This role exists to move AMain from a hero-driven organization, where knowledge lives in a few people’s heads, to a process-driven organization where work is documented, owned, improved, and survives turnover. The Analyst owns the bookends of the improvement lifecycle — discovery and documentation up front, impact measurement and codification at the end — and collaborates with the Engineer and Automation team on redesign and implementation in the middle.

Requirements

2-5 years of experience in business analysis, process analysis, operations, internal audit, project coordination, or a comparable analytical role with hands-on process documentation.
Strong process documentation skills — proficient with flowcharts, swimlanes, and structured SOP writing.
Advanced Excel skills (pivots, lookups, structured workbooks) and comfort quantifying process metrics from messy data.
Demonstrated ability to interview stakeholders, observe processes, and translate unstructured operational reality into clean documentation.
Strong written and verbal communication skills.

Nice To Haves

Familiarity with Lean, Six Sigma, BPM/BPMN, Kaizen, or similar improvement methodologies.
Bachelor’s degree in business, industrial engineering, operations management, supply chain, information systems, finance, or equivalent professional experience.
Background in retail, distribution, multi-channel e-commerce, or other multi-site operations.
Hands-on experience with documentation platforms (SharePoint, Notion, or similar) and version control.
Working knowledge of BI / dashboarding tools (Power BI, Tableau, Looker).
Exposure to SQL or comparable querying for pulling baseline and impact data.
ERP / WMS / CRM exposure.
Experience supporting internal audit, SOX, or compliance documentation efforts.

Responsibilities

Build and maintain a master inventory of all department processes.
Map current-state processes using flowcharts, swimlanes, and step-by-step SOPs, capturing what actually happens.
Interview process owners, do-ers, and downstream consumers, and observe processes in flight.
Establish and maintain documentation standards for SOPs.
Own the centralized SOP repository, ensuring every active process has a single, current, owned source of truth.
Quantify each process, including time per execution, frequency, labor cost, error rate, and downstream impact.
Identify bottlenecks, redundancies, hand-off friction, rework loops, and low-value steps.
Surface processes that may not need to exist at all.
Rank improvement opportunities by impact and feasibility.
Conduct root cause analysis for recurring issues.
Partner with the Process Improvement Engineer to design future-state processes.
Translate redesigned processes into requirements for Automation Experts and IT.
Coordinate change management with affected departments, including training and communication.
Update the SOP library to reflect new processes immediately upon shipping.
Define and capture baseline metrics before any change ships.
Measure key metrics 30, 60, and 90 days after a change ships.
Report the actual delta and roll measured impact into a quarterly Process Improvement scorecard.
Maintain SOPs as living documents with assigned owners and review cadences.
Iterate on changes that underperformed based on measurement data.
Build training materials and conduct walkthroughs with affected teams.
Codify successful redesign patterns for broader application.