SOP Specialist

RJW Logistics Group•Elk Grove Township, IL

17h•$65,000 - $75,000•Hybrid

About The Position

The SOP Specialist is responsible for auditing, creating, documenting, and enforcing the step-by-step processes required to manage Warehouse Operations. They act as the vital bridge connecting a company's business goals with the daily execution of the Warehouse. Reporting to the Manager of Operational Standards & Process Excellence, this position drives and verifies process standardization and compliance across staging, quality control (QC), warehouse health reporting, exception management, and core execution workflows. The Specialist ensures operational procedures are not only documented but also deeply embedded, regularly audited, and systematically sustained across all shifts. This role serves as the authority on operational standards and partners closely with Warehouse Operations, Retail Consolidation, OP, HR, and IT to eliminate variability and elevate performance across the network.

Requirements

Exceptional attention to detail
Champion fluid communication, collaboration, and continuous learning/improvement initiatives
Understand requirements and how they translate in application features.
Demonstrate commitment to quality and implementing best practices.
Perform root cause analysis to identify and solve complex business problems.
Curate business requirements for complex multi-function application projects.
Help identify alternate solutions, perform cost benefit analysis, and feasibility studies.
Help identify risks and develop mitigation strategies and tactics.
Provide input on project schedule and accurate estimation of project deliverables.
Experience System testing data integrations, solutions and feature enhancements and able to coordinate/simulate user acceptance testing.
Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required
Knowledge of basic Microsoft Suite skills is required.

Nice To Haves

Bi-lingual in both English and Spanish is preferred.
SQL knowledge is a plus
Experience with Visio is preferred.
Knowledge of software development life cycle is a plus.
Experience with Synapse or similar WMS software is preferred.
3+ years' experience in a Warehousing or Logistics continuous improvement/operations or related role is preferred.

Responsibilities

Own and maintain all warehouse operational SOPs and process standards.
Govern process compliance and accountability.
Conduct regular audits to ensure adherence to standards.
Identify and eliminate process variability across facilities.
Lead process mapping, redesign, and optimization initiatives.
Evaluate process effectiveness and adjust standards based on measurable results.
Partner with Innovation & Implementation to implement new processes.
Diagnosing process breakdowns and implementing corrective frameworks.
Ensure new initiatives are operationalized with clear documentation, training, and accountability measures.
Assist in training and knowledge gap closure for the warehouses in SOPs.