Sommelier

Auberge Collection•Napa, CA

2d•Onsite

About The Position

Stanly Ranch, Auberge Collection is a luxury resort in Napa Valley offering a unique destination with 135 guestrooms and suites, vineyard homes, villas, a spa, three dining venues, and immersive experiences. The resort emphasizes casual, honest luxury rooted in its 100-year history as a working ranch, now evolved into a deeply-rooted destination capturing the essence of culture and cultivation.

Requirements

High School graduate
Minimum of 21 years of age to serve alcoholic beverages
Successful completion of Certified Sommelier level in the Court of Master Sommeliers, CSW or WSET Level II
5 years experience as a fine dining server, captain, sommelier, Maitre d’ or equivalent
Ability to satisfy communication standards in English with guests, management, and co-workers to their understanding
Knowledge of foreign and domestic wine with emphasis on California, French and Italian wines
Food handling certificate
Responsible Beverage Server certificate
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding in person and by telephone
Ability to provide legible communication
Ability to compute basic mathematical calculations
Ability to lift and carry 50 lbs
Ability to stand and walk for up to 12 hours
Ability to think clearly and remain calm under pressure, making sound and logical decisions quickly
Ability to enforce resort’s standards, policies and procedures with Restaurant/Bar staff
Ability to prioritize work assignments, delegate work
Ability to direct performance of Restaurant/Bar servers and bartenders follow up with corrections where needed
Ability to motivate Restaurant/Bar service staff and maintain a cohesive team
Ability to ascertain and assist management in staff training needs and provide such training
Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
Ability to focus attention on details
Ability to suggestively sell menu items, beverages and wines
Ability to input and access information into P.O.S. system
Ability to exert physical effort in transporting equipment and wares
Ability to endure abundant physical movements in carrying out job duties
Ability to ensure security and confidentiality of guest and hotel information
Ability to work without direct supervision
Ability to anticipate and understand guests’ service needs
Ability to ascend and descend stairs
Ability to work nights, weekend and holidays

Nice To Haves

College degree, Hotel/Restaurant Management
Previous experience as a Wine Steward, Sommelier or equivalent
Ability to communicate in Spanish and French
Certification of previous training in liquor, wine and food service
Any previous culinary training
Certification in alcohol awareness program
Certification in CPR
Knowledge of Computerized P.O.S., preferably SMS
Previous guest relations training
Artistic talent
Computer training, preferably in Excel, Word, Adobe InDesign, Google Workplace and P.O.S.
Conversant in additional languages

Responsibilities

Sales and service of wine, spirits, beer, and other beverages in the restaurant.
Interact successfully with guests to maintain positive relations, assist with personalized recommendations, and perform wine service in a timely manner.
Promote and support staff adherence to service standards in the Restaurant, Bar, and Events.
Participate in interactive wine tastings and other beverage-related experiences for guests.
Maintain a high degree of product knowledge regarding the beverage selection.
Assist the Wine Director in providing staff education.
Assist in organizing, maintaining, and inventorying beverage storage areas.
Help guests with selection and service of wine and spirits during meal service periods, with the dual goals of guest satisfaction and increased beverage sales.
Maintain complete knowledge of all Wine, beers, and spirits selections available in Restaurant, Bar, Pool Bar, and Private Dining.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation methods, ingredients, garnishes, and presentation.
Maintain complete knowledge of daily menu specials and 86'd items.
Maintain complete knowledge of Restaurant, Bar layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code.
Maintain complete knowledge of P.O.S. and manual system procedures.
Maintain complete knowledge of correct maintenance and use of equipment.
Maintain complete knowledge of all department policies/service procedures and the Employee Handbook.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Oversee the maintenance of wine storage areas, quality of coffee beverages, and cleanliness of the barista area.
Develop and present beverage education presentations at pre-service meetings (one subject per week).
Ensure staff adherence to all beverage service standards, including wine by the glass pouring standards, helping to keep costs in line.
Assist in daily maintenance and organizing beverage storage areas.
Assist in beverage inventories.
Assist Wine Director in preparing, updating, and presenting wine education modules to staff and guests.
Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
Perform other duties as directed, developed, or assigned.