Solutions Technician

Autocar, LLC•Hagerstown, IN

3d•Onsite

About The Position

As a Solutions Technician, you will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products. Autocar is a company in transformation, privately owned and operating with an owner mindset. They are relentless about creating value for customers, seeking opportunities to improve efficiency and eliminate waste, supporting one another, and challenging conventional thinking to improve the lives of drivers. This role is for someone passionate about solving problems, helping customers, and making a real impact.

Requirements

Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to remain calm and effective while managing technical issues.
Process-oriented mindset with strong attention to detail.
Commitment to delivering exceptional customer experiences.

Nice To Haves

Previous electrical diagnostic experience.
Experience supporting heavy-duty trucks, commercial vehicles, or related equipment.
Background in technical support, service operations, maintenance, or repair environments.

Responsibilities

Troubleshoot truck issues over the phone using strong diagnostic and problem-solving skills.
Guide customers and service personnel through effective troubleshooting and repair processes.
Investigate and resolve technical concerns involving Autocar vehicles.
Deliver timely and professional support to anyone seeking assistance with an Autocar product.
Drive issues to resolution while maintaining a strong focus on customer satisfaction.
Follow established processes while demonstrating persistence and creativity in identifying the best solution.