Pet Solutions Technician

Radio Systems Corporation • Philadelphia, PA

4d • Onsite

About The Position

At Invisible Fence ® Brand, we are passionate about the well-being of pets. Our commitment drives us to pioneer industry-changing pet solutions and support our Shelter to Forever Home Program. We provide expert care through our neighborhood dealers, ensuring worry-free pet companionship. This role involves installing and servicing Invisible Fence® Brand Pet Solutions at customer homes, using basic machinery, and training customers and pets while adhering to company standards.

Requirements

• High school diploma or equivalent
• 1 Year of Customer Service Experience
• Valid driver’s license, clear driving record and driving skills.
• Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers.
• Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis.
• The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
• Results oriented with a strong sense of ownership and high level of professionalism.
• Well groomed and maintain continued professional appearance and demeanor.
• Following Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.
• Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers.
• Annual certification for Perfect Start™ Plus pet training.
• Submit customer reports and notes to management and submit SGLs, upsells and Google Reviews.
• Report to management any vehicle maintenance issue that may require additional maintenance.
• Professional appearance and demeanor.
• Regular and predictable attendance is required.

Nice To Haves

• Works with Customers, IFB FSS to schedule appointments, AMs and GOM/AOM.
• Consistently sets high standards with the Branch associates to develop and enhance customer.

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report any issues to management.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customer.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ home by providing a clean and neat installation/service, always leaving the customers’ home in a better condition.
• Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and submit to management in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leaving client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and management.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.
• Other job duties as assigned.

Benefits

• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED